Platform Engineer, Ticket Tailor

• A deep understanding of AWS, evidenced by owning production infrastructure across multiple services (EC2 | ECS | RDS | Lambda | VPC | SQS)
• Infrastructure as code as your default, with experience maintaining a Terraform estate
• Real depth with relational databases: schema migrations, failovers, upgrades and performance work
• Experience with containerisation in production
• A genuine drive to work in an AI-native way - you're curious and happy to change how you work as the tools evolve. This is core to how our team operates
• Experience using AI and agentic tools to amplify your impact, with a view on the risks when agents reach production
• Strong system design skills - you can tell when a problem needs solving properly versus quickly
• Keep it simple. You don't overcomplicate, you reason from first principles, and you know when to be pragmatic and when to polish. You’re ambitious to take long-term ownership of the payments product, building a sustainable, extendable, maintainable codebase
• Focused on impact. You have a deep care and empty for event organisers and you're excited to watch adoption and revenue grow, using signals to iterate and improve. You’re security minded and you build with care and awareness so things can’t be exploited
• Driven by feedback. You have a growth mindset and see feedback as a tool for getting better
• Human after all. You're happiest when working as part of a team. You thrive in working in kind, collaborative spaces where you can be vulnerable and transparent

Desirable

• We're growing our Platform team, and hiring a full-time Platform Engineer to be our third member
• It's a real mix of work: one day you will be building a system to protect our servers from high traffic influxes, reworking a Terraform module the next, then adopting a new self-hosted tool that unlocks teams
• You'll own the infrastructure everything else runs on, taking real ownership of how it comes together
• The impact you have on the people around you is what will motivate you, and the problem will interest you as much as the tools you solve it with
• You'll work alongside two other Platform Engineers and close to the product engineers, pairing, reviewing, unblocking, and shaping the platform together
• Like the rest of engineering, we lean on tools like Claude to move faster because it changes what three people can realistically own
• Everything you deliver is yours end to end, from spotting the problem worth solving to running it in production
• As part of a small team you'll have a real say in the technology decisions and share in the successes with the whole company
• Design, build and maintain our infrastructure, from MySQL and Aurora through to ECS and Cloudflare, managed as code in Terraform
• Bring ideas for tooling and improvements that would have real impact, then take ownership of building them once we agree they're worth it
• Support reliability and observability, using Datadog to make sure we find out about problems before our customers do
• Take part in the operational work: migrations, upgrades, incident response and troubleshooting production issues, staying calm and methodical when it matters
• Use AI tools creatively and fluently to amplify your impact, reaching for new tools and ways of working rather than defaulting to how things have always been done
• Bring judgement on infrastructure design that others can lean on, keeping things simple rather than reaching for complexity we'd have to live with

• An initial discovery call to learn more about you, your motivation, suitability for the position and to clarify any questions you have (30 minutes)
• A technical test for you to complete in your own time (up to 2 hours) followed by a review and technical interview with the Hiring Manager (1 hour)
• An on-site interview with wider team members focused on system design, ways of working and values alignment
• We’ll review applications as they’re received and invite suitable candidates to an initial conversation on a rolling basis