Business Operations Manager, Instawork
Strategy and Analytics
$120-150k
This position is eligible for equity in the form of stock options
3 days a week in office
Flexible staffing marketplace for local workforces
Open for applications
Flexible staffing marketplace for local workforces
1001+ employees
Open for applications
$120-150k
This position is eligible for equity in the form of stock options
3 days a week in office
1001+ employees
Company mission
To offer economic opportunities for local professionals and businesses, in communities across the world.
Role
Who you are
- 5+ years experience in data analysis within a marketplace organization (highly preferred), experience in a customer support organization (highly preferred), business operations/strategy & operations, management consulting, investment banking, and/or technology
- Strong data and analytics skills, including fluency in Excel / Google Sheets, SQL, and BI / data visualization tools
- Strong cross-functional and executive communication skills, including a proven ability to influence without authority and build strong working relationships with business partners
- Entrepreneurial self-starter that thrives in a fast-moving environment and are capable of independently seeking information, marshaling resources, and delivering results without waiting for direction
- Strategic thinker who is able to zoom out to the big picture while also understanding the nitty gritty of execution, set key business goals and milestones, and then work relentlessly to realize that strategy
What the job involves
- The mission of the Business Operations team is to create strategic clarity and alignment to accelerate Instawork’s growth, and we tackle company-critical work in three areas:
- Business health & day-to-day operations. Define critical KPIs/metrics, stay on top of key trends in the business, perform analyses to unearth new insights and support important decisions, and design/own the "operating systems" that help run the business effectively
- Strategic planning & goal-setting. Manage the processes that enable teams to produce clear strategic plans connected back to broader company strategy, and translate these plans into forecasts and ambitious goals/OKRs
- Reporting and analytics. Create and distribute regular reports and dashboards to key stakeholders, ensuring data accuracy and integrity. Leverage advanced analytics techniques to interpret data, identify trends, and provide actionable insights to drive business growth and improvement
- As a manager in Business Operations you will support the Community Operations team
- Your role will range from leading the incubation of strategic initiatives within our Community Operations Team to setting up a robust data architecture and identifying opportunities for support workflow efficiencies across the organization
- You will partner closely with leaders across Operations, Product and Trust & Safety to help drive efficiency in our organization
- This role will report to the Senior Manager of Business Operations, and will partner closely with the VP of Community Operations and GTM teams
- Own forecasting and resourcing processes and manage how we think about contact volume to agent productivity to headcount needs in the future
- Lead the ideation and incubation of new workflow optimization strategies to manage inbound contact, translating insights from your understanding of the support operation into your own actionable experiments and initiatives
- Leverage your deep understanding of support operations to translate insights into actionable experiments and initiatives that enhance efficiency and effectiveness
- Manage the data architecture and the data layers that span across many sources that to enable an efficient, scaled support operation with complex needs
- Draft technical recommendations to influence decision-makers across the organization
- Collaborate with Product and Engineering teams to execute workflow optimization strategies
- Develop a deep understanding of CommOps workflows and the technology we use; Recommend and execute workflow changes as needed
Our take
Around 57 million workers in the U.S. work on a 'gig' basis, providing short-term and one-off employment for a range of industries. However, due to the temporary nature of gig work, workers and understaffed employers are regularly let down by cancellations.
Instawork hosts an online marketplace that connects gig workers with local businesses across a variety of sectors including healthcare, hospitality, and warehouse work. Workers are paid hourly upon completion of a gig, at which point both the employer and worker themselves can provide feedback on the experience.
Whilst the startup faces competition within this gig-work industry, Instawork holds a smart focus on providing reliable and short-notice workers for businesses that need them. Gigs can be arranged within just a few hours of notice, and any employer or employee who cancels a job will be temporarily suspended in order to improve job success rates. Instawork's 2023 Series D funding is accelerating its AI capabilities and expanding its presence within staff distribution centres for some of the American continent's largest retailers and sports stadiums.
Steph
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2023
$60m
SERIES D
Jul 2021
$60m
SERIES C
Total funding: $148m
Company benefits
- Medical, Dental, and Vision
- FSA and Commuter Benefits
- Parental and Family Leave
- Flexible Time Off
- Office & Phone Plan Reimbursement
- 401K Retirement Savings
Company values
- Empathy, trust, and candor - Being empathetic helps build trust in our community and company, and fosters successful decision-making
- Always be learning - We learn eagerly, from different teams within and outside the company. Respectful debate makes our company stronger
- Act like an owner - We have a strong ownership mentality. Every person on the team has the potential to make a huge impact
- Bias for action - We practice high-velocity decision-making, despite encountering ambiguity frequently
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sumir Meghani
(CEO)Previously VP of Email at Groupon and VP at Mixx.
Salary benchmarks
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