Account Manager, WorkOS
+ Equity
APIs to make apps enterprise-ready
Be an early applicant
APIs to make apps enterprise-ready
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
To build a toolkit to help startups meet the requirements for bringing on enterprise clients.
Role
Who you are
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Strong organizational skills and self-starting mindset
What the job involves
- WorkOS is growing rapidly and looking for an Account Manager to join our team
- In this role, you will work cross-functionally to support WorkOS’s most complex customers
- This will include building trusted relationships, provide strategic consultations, and proactively identify opportunity areas to help our customers deliver more value to their customers, optimize technical operations on their teams, and accelerate their growth
- You will be pivotal in the feedback loop between customers and product
- Provide a exceptional experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Sales and other user facing teams as part of a larger effort to support developers
- Lead customer facing meetings independently and with product
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Our take
The inspiration for WorkOS came from the founder’s previous email startup, Nylas, and the difficulties he faced in crossing what he calls “the enterprise chasm.” The challenge of serving enterprise clients, and meeting their stringent security and admin requirements, is one that many B2B SaaS startups face as they start to scale.
WorkOS steps in at this critical stage, providing a single API driven platform which enables its customers to easily integrate with the major vendors that provide enterprise security and admin solutions. For example, rather than building individual integrations with each of the single sign-on (SSO) providers, a customer would only need to integrate with WorkOS in order to support these solutions.
Enterprise features that WorkOS is providing building blocks for include Single Sign-On, Directory Sync, Audit Trail, and more. WorkOS is helping a wide range of SaaS providers break into enterprise channels and was bolstered by substantial Series B funding in 2022. In that same year, WorkOS acquired its first company, UI framework builder Modulz, a deal that's broadening the scope of API products WorkOS can offer.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2026
$100m
SERIES C
Jun 2022
$80m
SERIES B
Total funding: $195m
Company benefits
- WorkOS pays 90% of premiums for employees and dependents to help keep your family healthy
- WorkOS provides a 3% match of your 401k contributions to help you save for retirement
- Relax and recharge with 20 days of paid yearly vacation. We also offer 12 weeks of parental leave for new parents
- Monthly stipend for gyms, yoga classes, race registrations, or whatever keeps you active
- Monthly stipend for a massage, meditation class, therapy, or activities that enhance your mental well-being
- Outfit your working space with a stipend for equipment that will keep you comfortable and productive
Company HQ
Financial District, San Francisco, CA
Leadership
Michael Grinich
(Founder & CEO)Earned a BSc in Computer Science from MIT. Previously worked in the Engineering team at Dropbox, in the Design team at Nest and was the Founder & CEO of Nylas for 4 years.
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