Compensation and Equity Analyst, Gorgias
€66-73k
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
€66-73k
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- 3+ years of experience in compensation and compensation benchmarking tools, equity administration, or total rewards, preferably in a global tech company or consulting firms
- Knowledge of compensation and equity practices in North America and Europe
- Experience with equity programs, including stock options and RSUs
- Advanced Excel/Google Sheets skills; experience with HRIS and equity management software is a plus
- Strong analytical and problem-solving skills with a data-driven mindset
- Ability to work cross-functionally with Finance, Legal, and People teams
- Excellent communication skills with the ability to translate complex data into actionable insights
- High attention to detail and ability to work independently in a hybrid, fast-paced environment
What the job involves
- We are looking for a Compensation & Equity Analyst to join our Total Rewards team.
- Reporting to the Head of People Experience and working alongside our Sr. Total Rewards Specialist, you will be responsible for designing, analyzing, and maintaining competitive compensation and equity programs across multiple countries such as the US, Canada, France and Serbia.
- You will play a key role in promoting Gorgias's compensation philosophy by administering, supporting, and developing compensation programs and practices that support fairness, market competitiveness, and compliance across our global workforce
- Conduct market research and benchmarking to ensure Gorgias’ compensation structures remain competitive and aligned with our compensation philosophy alongside our Sr Compensation Analyst
- Support cyclical compensation programs including promotions, salary benchmarking, and pay equity analyses
- Partner with Finance and Legal teams to administer and maintain equity programs, including stock option grants and employee equity transactions
- Assist in the development of total rewards policies and guidelines that align with Gorgias’ business goals
- Provide compensation analysis and guidance to HRBPs and leaders on salary adjustments and promotions
- Support the annual compensation reviews with data-driven insights and recommendations
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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