Renewals Manager, Envoy
$110-120k
+ Equity
In office Monday - Thursday
4 days a week in office
Flexible workplace platform
Be an early applicant
Flexible workplace platform
201-500 employees
Be an early applicant
$110-120k
+ Equity
In office Monday - Thursday
4 days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- A driven professional who thrives on closing and exceeding goals
- Flexible and creative, able to adapt quickly and solve challenges in dynamic situations
- Energized by working in a fast-paced, high-growth environment
- Organized and efficient in managing a pipeline with minimal oversight
- Resilient and motivated, keeping negotiations moving forward even when obstacles arise
- Strategic in spotting opportunities to unlock more value for Envoy and our customers
- A clear and confident communicator, both written and verbal
- Self-driven, with a strong sense of ownership
- Curious, ambitious, and excited to keep learning and growing at Envoy
- And above all, a team player who knows renewals succeed through cross-functional collaboration - you bring positivity and a sense of fun to your work
What the job involves
- We’re looking for a creative and motivated Renewals Manager to oversee the entire renewal lifecycle, ensuring smooth, timely renewals that set the stage for long-term success
- Your focus will be on reducing churn risk, maximizing retention, uncovering expansion opportunities, and delivering a renewal experience that keeps customers invested in Envoy
- This role is part of Envoy’s Customer Success organization. You’ll work closely with Customer Success Managers, Sales, Finance, and Legal to drive seamless renewals and refine our processes as we scale
- It’s a high-impact, high-visibility role where you’ll help shape strategy and strengthen customer relationships in a fast-moving environment, solving complex problems and delivering tangible results
- Own the end-to-end renewal lifecycle for SMB and Mid-Market customers, from first outreach through close
- Engage stakeholders to gather requirements, clear roadblocks, and ensure on-time renewals
- Craft proposals, negotiate terms, and partner with Finance and Legal to navigate procurement cycles
- Act as the voice of the customer when risk is identified, surfacing insights that drive internal alignment and action
- Spot at-risk customers early, forecast accurately, and take proactive steps to prevent churn
- Track churn trends and competitive intel to inform strategy and strengthen Envoy’s positioning
- Drive multi-year renewals to stabilize revenue and reduce volatility
- Identify cross-sell and expansion opportunities that create more value for Envoy and our customers
- Partner across Sales, CS, Product, and Finance to ensure smooth renewals and share customer feedback
- Help improve playbooks, processes, and tools as we scale
- Use Salesforce, Vitally, and other CRM platforms to manage pipeline, stay organized, and maintain clean data
- You'll get:
- Trust in your ideas and ownership of your book of business
- High visibility and the ability to make a real impact on a growing company
- Opportunities to collaborate with talented and driven teammates
- A chance to build and optimize an ever-improving go-to-market organization
- The opportunity to help customers create great workplace experiences every day
- Investment in your growth through mentorship, training, and professional development
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organise tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the management and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Larry Gadea
(Founder & CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 16 more jobs at Envoy