Engineering Manager, Point
$234.7-259.4k
+ Equity
1 day a week in office (Palo Alto, CA)
Helping homeowners to sell equity in their homes
Be an early applicant
Helping homeowners to sell equity in their homes
501-1000 employees
Be an early applicant
$234.7-259.4k
+ Equity
1 day a week in office (Palo Alto, CA)
501-1000 employees
Company mission
To help homeowners become free of their debts and be able to unlock the wealth in their homes.
Role
Who you are
- 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams
- Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments
- Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration
- Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact
- Deep systems design expertise, with a focus on building reliable, observable, real-time services
- Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution
- Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives
- Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning
- Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture
- Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks
- Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms
- Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred)
- Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred)
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
What the job involves
- We're hiring a Technical Lead Manager to lead the team building them. You'll run a small, senior team, stay hands-on in the code, set technical direction, and work directly with Product, Ops, and CX. If you want to ship applied AI that customers directly interact with, this is the role
- Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions
- Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions
- Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues
- Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it
- Establish success metrics for agent performance and use data to prioritize the roadmap
- Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale
- Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work
- Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse
Our take
Purchasing a property can result in immense debt. Home buyers must often take out bridge loans to finance their purchase whilst continuing to live at their current residence.
Point provides property financing by providing a share of a homeowner's equity in advance to fund the purchase of a new home. The startup evaluates the finances of an applicant and purchases their property, obtaining a stake in the property if it is sold within ten years.
Point claims to prevent its customers from taking on crippling debt to fund a property purchase, and has helped nearly 10,000 homeowners across the United States. The company expanded from 16 to 28 total geographies in 2024, followed by a commitment to $2.5 billion in home equity investments in 2025. This large commitment exemplifies Point's growth and power within its industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
65% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$115m
SERIES C
Mar 2019
$22m
SERIES B
Total funding: $145.5m
Company benefits
- Health Insurance: Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums
- Generous Vacation: Take time for yourself and your family when you want - Point has an unlimited vacation policy
- Continued Learning: We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys
- Family Friendly: Point will top off state applicable PFL earnings, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. In addition, employees will receive 4 weeks: s of fully paid transition time. For the first consecutive four weeks after returning to work following parental leave, and following exhaustion of all other paid leave benefits, the employee may work part-time, meaning two or three days per week, and will receive 100% of regular base pay
- Work From Home Stipends: With employees working remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office
Company HQ
Downtown North, Palo Alto, CA
Leadership
Eddie Lim
(Co-Founder)Studied Computer Science at Harvard. Co-founder & CTO of Metails. Worked in Product Design at Facebook. Also Co-founded: Trial Pay Inc; Yub, Inc; and TXN.
Eoin Matthews
(Co-Founder)Co-founder & VP of Development at Metails. Part of the Founding Team of Sendgrid. Worked at Rakuten for 6 years, leaving as VP of Business Development. Became VP of Business Development at VigLink. Founded popt.com. Was a Board Member on viethope.inc for 5 years.
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