Staff Software Engineer, Zocdoc
Provider Engagement
$211-285k
Salary applicable to candidates in NYC and may vary in further locations. + Variable pay and/or equity
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$211-285k
Salary applicable to candidates in NYC and may vary in further locations. + Variable pay and/or equity
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Inspired by the opportunity to positively impact the healthcare experience for millions of patients and providers
- Passionate about building data-intensive platforms that power intelligent, personalized experiences at scale
- Product-driven with a relentless focus on user needs, and excited to partner closely with cross-functional teams from early ideation through delivery
- Energized by designing scalable platform systems data pipelines, APIs, and real-time services that power intelligent product experiences
- A fervent champion of engineering fundamentals who enjoys driving adoption of best practices in code health, testing, and observability across teams
- A leader who mentors and grows engineers, cultivates innovation, and drives cross-collaboration across multiple teams
- A believer that diverse and inclusive teams and cultures are non-negotiable
- An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment
- 8+ years of software engineering experience with demonstrated technical leadership
- Experience building data-intensive systems event pipelines, aggregation services, or real-time data serving
- Comfort integrating ML into products you've worked with Data Science to take models from notebook to production
- Strong API and data modeling skills you design schemas and interfaces that evolve gracefully
- Ability to navigate ambiguity you break product vision into concrete technical milestones
- Excellent communication you write clear design docs and explain tradeoffs to product partners
- Track record of shipping you deliver high-quality systems, not just designs
What the job involves
- We're building Zocdoc's provider engagement platform — a system that understands where each practice is in their journey and delivers personalized experiences that deepen their relationship with our platform
- Think: intelligent recommendations, engagement scoring, AI-assisted practice management, and a provider experience that makes Zocdoc essential to daily operations
- As Staff Engineer, you'll own the technical architecture for core components of this platform
- You'll design systems that integrate ML models built by our Data Science team, build the data pipelines that power personalization, and ensure our product surfaces can consume intelligence seamlessly
- Own architecture for a major domain practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management
- Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems
- Integrate ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops
- Define APIs and contracts between platform services and product surfaces
- Lead complex cross-team projects and drive alignment on technical direction
- Make build-vs-buy decisions for infrastructure components
- Mentor engineers and raise the bar on system design and operational excellence
- Technical ownership of Zocdoc's Provider Engagement Platform, including roadmapping, prototyping, and leading 0-1 projects that span data infrastructure, ML integration, and product surfaces
- Designing and building the unified practice intelligence layer, aggregating fragmented data into real-time profiles that power personalization and recommendations
- Architecting event pipelines that capture engagement signals, compute health scores, and feed downstream ML models
- Integrating ML models built by Data Science into production systems, model serving, feature pipelines, monitoring, and feedback loops
- Defining APIs and contracts between platform services and product surfaces (homepage, in-product messaging, CRM, Sales tools)
- Making build-vs-buy decisions for infrastructure components (event systems, feature stores, in-product messaging platforms)
- Analyzing and decomposing complex product challenges to drive sound design decisions
- Working hands-on with your team and shipping production code using C#, React, and AWS technologies
- Collaborating with our agile team of dedicated engineers, product managers, designers, and data scientists
- Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $452m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & CEO)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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