Account Manager, Haddock

• 👉 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
• 👉 Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
• 👉 Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
• 👉 Proficiency in CRM tools and digital platforms for customer management and data analysis
• 👉 Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate

Desirable

• As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution
• You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
• 👉 Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
• 👉 Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
• 👉 Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
• 👉 Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
• 👉 Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations

• 1️⃣ Initial fit call (15–30 min)
• 2️⃣ Interview with the Hiring Manager + two CX team members (1 hour) 🗣
• 3️⃣ Culture Fit interview with Founders (1 hour) 🤝
• ⏰ The full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent and respectful communication
• Our goal is to have this position filled during Q1 2026
• 💡 Pro tip: If in the first call you don’t know what haddock is, you'll be instantly disqualified