Solutions Engineer, Iru
EMEA
+ Equity
In office Tuesday - Thursday
3 days a week in office
Apple device management platform
Be an early applicant
Apple device management platform
201-500 employees
Be an early applicant
+ Equity
In office Tuesday - Thursday
3 days a week in office
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- Technical Expertise: 3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services). Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books
- Scripting & CLI Proficiency: Comfortable navigating macOS Terminal, leveraging shell scripts or Python to automate and troubleshoot workflows
- Communication Skills: Excellent verbal and written communication. Able to explain complex technical topics in a clear, relatable, and concise manner
- Customer Empathy: Strong emotional intelligence and the ability to tailor communication styles. Adept at quickly understanding customer challenges and framing Kandji’s value accordingly
- Collaboration & Adaptability: Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently while maintaining a high standard of quality
- Curiosity & Problem-Solving: A natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning
What the job involves
- As a Solutions Engineer at Iru, you will serve as a technical advisor and subject matter expert on device management for our prospects, internal teams and our growing customer base
- Acting as a trusted resource, you’ll bridge the gap between Sales, Success, Product, and Support, helping customers and prospects understand Iru's capabilities and guiding them toward effective solutions. Your insights and customer advocacy will shape product enhancements, demonstrate Iru's value, and foster long-term relationships
- Consult and Educate: Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges
- Collaborate Cross-Functionally: Partner closely with Sales and Success teams, contributing technical expertise during sales cycles and customer onboarding. Develop and refine resources—such as scripts, API examples, documentation, and training materials—to empower both customers and colleagues
- Advise and Troubleshoot: Serve as a second- and third-level escalation point for technical issues. Work directly with Support to identify, investigate, and resolve complex technical cases, ensuring customers receive timely and accurate solutions
- Influence Product Direction: Act as the customer’s voice within Iru, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams. Help shape the product roadmap by sharing trends and insights gleaned from customer interactions
- Drive Continuous Improvement: Assist in refining internal processes and onboarding experiences for Iru prospects that turn to customers. Provide guidance on best practices, engage in knowledge sharing, and continuously seek ways to enhance Iru's technical resources
- Maintain Technical Mastery: Stay current on platform developments, MDM standards, and ecosystem integrations. Be prepared to handle a wide range of inquiries—from networking and directory services to security and SSO integrations
Salary benchmarks
Our take
Device and application management are essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Iru, formerly Kandji, provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
As the Apple device management market is also expanding at speed, Iru is well poised to continue its run of success. It has raised significant funding across several rounds, the latest of which came in 2024 and helped it launch its new AI-powered unified IT and security platform. This new product signifies a new approach to IT and security management and exemplifies Iru's ability to continuously innovate its market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Leadership
Adam Pettit
(Founder & CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
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