Global Customer Success Manager, Bandwidth

Salary not provided

Excel

Salesforce

Zendesk

JIRA

Junior level

London

More information about location

Global enterprise communications platform

Be an early applicant

Global enterprise communications platform

1001+ employees

B2BEnterpriseCommunicationTelecommunications

Be an early applicant

Salary not provided

Excel

Salesforce

Zendesk

JIRA

Junior level

London

More information about location

1001+ employees

B2BEnterpriseCommunicationTelecommunications

Company mission

To transform the way people communicate and challenge the standards of old telecom.

Job

Company

Role

Who you are

BA Degree
1-2 years experience preferred in the areas of customer management
Familiarity in the tech industry (networking/telecommunications), project management, customer management, etc
Experience in handling challenging relationships, problem solving, technical project management, API and basic software development
Project tracking software (i.e. Jira), CRM tools (i.e. Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (i.e. Zendesk)
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND

What the job involves

As a Global Customer Success Manager at Bandwidth, you will play a pivotal role in ensuring an exceptional customer experience with our products and services
You will oversee the entire customer journey, from initial engagement to ongoing support, serving as the primary point of contact within the Customer Operations department
Your responsibilities include advocating for our customers, nurturing operational relationships, and fostering collaboration across internal teams to enhance customer satisfaction and drive loyalty to Bandwidth
Act as a customer advocate, identifying opportunities for product and operational improvements that benefit both the customer and Bandwidth
Communicate customer expectations and deadlines effectively by serving as the main point of contact between customers and internal teams
Organize and lead routine customer meetings, such as regular check-ins and wellness plan discussions, to ensure ongoing engagement
Share relevant updates and information clearly with internal leadership, ensuring transparency and alignment
Address customer issues/tickets and escalate when necessary to ensure timely resolution and customer satisfaction
Maintain a general familiarity with internal technical tools and customer portals
Maintain a working knowledge of internal tools and customer portals, using these to support customer needs efficiently
May be required, at times, to join and lead after-hours conference bridges in the event of a major service outage or event

Salary benchmarks

Our take

Self-dubbed as Silicon Valley’s phone company for phone numbers and messaging, Bandwidth is a leading company that offers communications platforms as a service. The company was founded in 1999 and has managed to grow with the rise of Internet and mobile communications.

Bandwidth’s services are crucial to the operations of many communications enterprises. It provides APIs and solutions platforms to enable voice and mobile communications across big names like Google, Zoom and Microsoft. Its services are endless and are built on robust technology that offers its customers the ability to customise. This has set it ahead of both traditional telecommunications companies and new-age API providers.

With its impressive customer base, the company's cash flow continues to impress inside and outside investors. Bandwidth has strategically expanded over the years with acquisitions across Europe and North America, making the company a global workforce. It has its eyes set on further market disruptions, and is poised to keep up its success as long as mobile communications are standing strong.