Senior Technical Project Manager, Jacobian
Customer Success
More information about location
Automated structured medical reporting
Be an early applicant
Automated structured medical reporting
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To use the value of data generated in medicine to optimise decision making and treatment for the best possible outcome for patients.
Role
Who you are
- Several years of project management experience delivering enterprise software or healthcare IT implementations
- Bachelor's or Master's degree in STEM, Business Informatics, IT, or a related field — or equivalent experience
- Strong technical affinity — you're comfortable in conversations about HL7 interfaces, RIS/PACS environments, and hospital IT constraints, and you can translate between engineers and non-technical stakeholders; you don't need to be an engineer or architect yourself
- Proven ability to run multiple concurrent projects and coordinate cross-functional stakeholders (Product, Engineering, Sales, Support, external vendors) without formal authority
- Strong documentation discipline: solution design write-ups, status reports, decision logs, and tickets that others can actually work from
- Excellent communication in English; German at a professional level strongly preferred for the DACH customer base
- Understanding of medical/radiology terminology and clinical workflows is a plus
- Awareness of working in a regulated environment (medical device software, GDPR) is a plus
- Experience with Jira-based delivery and phase-gate project models
- Experience with speech recognition, structured reporting, or AI-supported clinical documentation
- Project management certification (PMP, PRINCE2, or similar) is a plus
What the job involves
- As a Senior Technical Project Manager on our EMEA Customer Success team, you own the delivery of SmartReports implementations for hospitals and radiology practices across the region — from contract signature through go-live and into hypercare
- The "technical" in the title doesn't mean you design the solution yourself — that's what our integration architects and engineers are for — it means you can follow and steer the technical conversation: you understand what an HL7 interface is and why it might fail, you know which questions to ask a hospital IT department, and you make sure technical decisions get properly documented, communicated, and executed on schedule
- You're the person who sits between the customer's IT department, our internal delivery teams, and partner vendors (RIS/PACS providers), keeping everyone aligned on scope, timeline, and risk
- Own end-to-end delivery of SmartReports implementations across EMEA — from discovery and solution design through configuration, integration, testing, go-live, and hypercare — following our phase-gate delivery model
- Coordinate and document the solution design, working with our integration architects and engineers to capture integration architecture, interface decisions, and configuration options
- Manage technical workstreams with hospital IT, tracking and coordinating HL7/RIS/PACS integration topics, network and security requirements, and deployment questions
- Manage external technology and channel partners, coordinating delivery wherever results depend on third parties
- Qualify and escalate issues during implementation: gather the relevant context, write clear, complete tickets for Engineering, and track them to resolution — keeping the customer informed along the way
- Serve as the primary customer contact throughout implementation — running status calls, agendas, minutes, and decision logs with clear, structured communication up to executive level
- Hand over cleanly into operations through structured transitions to Customer Support, complete documentation, and readiness checkpoints, and contribute to our internal knowledge base so learnings scale beyond a single project
Our take
It is no secret that healthcare professionals spend an obscene amount of time on administrative tasks, which is why a number of companies are looking to bring automation to the sector. Jacobian, the result of Smart Reporting's acquisition of Fluency, is one such company, delivering data-driven, automated medical reporting to streamline the process and free up professionals so they can concentrate on their patients.
What catches the eye about Jacobian is that its solution not only speeds up reporting but also enhances report quality and supports better decision-making. This, in turn, contributes to better care and patient outcomes, making the healthcare system work better for everyone.
Already regarded as a leader in the market, Jacobian is looking to expand its presence in the US, Canada, Australia and New Zealand. A significant Series C fundraising will support it in this endeavour. It has also strengthened its management team and intends to grow its portfolio of products in the future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Apr 2024
$26.4m
SERIES C
Apr 2020
$17.3m
SERIES B
Total funding: $57.2m
Company benefits
- Performance-based bonus scheme
- Flexibility including fully remote options
- Individual development budget to support your professional growth
- Positive, highly skilled and international team
- Meaningful work that positively impacts healthcare and people’s lives
- Opportunity to contribute to a cutting-edge medical software product with rapid growth and significant funding
Company HQ
Neuhausen-Nymphenburg, Munich, Germany
Leadership
Wieland Sommer
(Founder & Chief Strategy Officer)Founder and Board Member of Planerio. Also Professor in Radiology at Ludwig-Maximilians-Universität München.
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