Implementation Manager, Kolleno

• 6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Business Analyst role
• Strong understanding of APIs, data mapping, and integration patterns
• Comfortable in client-facing situations, including with senior stakeholders
• Ability to interpret business requirements and translate them into technical specs
• Strong organisational skills and a bias toward action

Desirable

• Work closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processes
• Gather and map technical requirements, including custom fields, data flows, and integration logic
• Own the technical implementation of Kolleno during onboarding
• Collaborate across Sales, Product, Engineering, and Customer Success to design tailored solutions
• Develop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestones
• Act as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer base
• Translate customer needs into actionable tasks and ensure smooth delivery of onboarding
• Assist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutes
• Demonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support
• Participate in client-facing meetings and communications across various organisational levels, including executives, project leads, and operational teams