Customer Experience Agent, Ramp

• Comfort and confidence on the phone as your primary support channel
• Ability to work evenings, weekends, and some holidays
• Strong customer focus with empathy under pressure
• Excellent verbal and written communication
• Ability to quickly learn Ramp’s platform and apply product knowledge
• Strong analytical and problem-solving skills
• Persistence in driving issues to resolution with internal teams
• High reliability and professionalism in live support environments
• Comfort working toward performance metrics in a results-driven role

Desirable

• Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers — and direct line of contact when something goes wrong
• This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers
• We’re a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction
• Here, ownership means more than answering calls; it’s about driving customer issues forward until they’re resolved, partnering with product, engineering, and other teams to make sure nothing slips through the cracks
• Ramp is scaling quickly, which means change is constant
• We lean into AI, automation, and evolving workflows to keep up the pace and we’re looking for people who are excited to grow alongside that change
• The best CX Agents at Ramp combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results
• If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S. , this role is for you
• Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
• Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
• Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
• Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale