Senior Product Design, Clio

• 5+ years of experience in product design, SaaS experience is preferred, but not required
• Experience designing AI-powered features or workflows, with a strong understanding of user-centered applications of machine learning and generative AI
• Proven experience designing for CRM systems or customer engagement platforms
• Strong understanding of marketing and communications workflows, with experience designing tools that support campaign management, client-lifecycle communications, and performance reporting
• A track record of successfully shipping products and solving customer problems that move company metrics
• Proficient in user research methodologies and able to translate research findings into actionable design insights
• Expert in design and prototyping tools (e.g., Figma, Miro, etc.) and solid use of AI tools in your process
• Excellent communication, collaboration, and presentation skills
• Excellent understanding of interaction design principles, usability, visual, and accessibility
• Ability to thrive in a fast-paced, agile product development environment
• Experience working on complex projects or systems
• Experience with Design Systems

Desirable

• We seek a Senior Product Designer to join our growing Product Design team. This role is open to candidates near one of our hub offices (Burnaby, Calgary, or Toronto). You will be expected to work in the office a minimum of twice per week on our designated Anchor Days
• Clio is seeking a passionate and experienced Senior Product Designer to join our team and drive the evolution of our Clio Grow product. With Clio Grow, Clio is transforming client intake, marketing, and growth strategies for law firms. Our vision for Clio Grow is to become the best CRM and marketing platform for Legal. We are seeking a driven designer to join our Clio Grow team and help shape the future of how law firms attract, retain, and engage clients
• Attracting new and returning clients is essential to running a successful law practice. As a Senior Product Designer for Clio Grow, you will play a pivotal role in shaping the experience for firm marketing and communications in Grow. This role requires a deep understanding of customer needs, close collaboration with cross-functional teams, and a commitment to driving measurable impact for law firms of all sizes
• Champion User-Centered Design: Advocate for user needs and ensure design decisions are grounded in user research and best practices
• Bar Raising UX Solutions: Create and maintain comprehensive UX documentation, including user flows, wireframes, prototypes, and interaction specifications, ensuring clarity and consistency across the product lifecycle
• Contribute to Product Requirements: Collaborate with product managers, engineers, and researchers to translate user needs, data, and business goals into clear and actionable experience requirements
• Drive User Research: Conduct user research, including usability testing, interviews, and surveys, to inform design decisions
• Develop Interaction Models & Prototypes: Create high-fidelity prototypes and interaction models to demonstrate design concepts and facilitate user testing
• Collaborate Cross-Functionally: Work closely with product managers, engineers, researchers, and other designers to ensure alignment and seamless execution
• Iterate and Improve: Continuously iterate on designs based on user feedback and data analysis to ensure ongoing improvement and optimization
• Contribute to Design Systems & Standards: Contribute to design systems and uphold standards, ensuring consistency and scalability across the platform
• Mentor & Guide Junior Designers: Provide guidance and mentorship to junior designers, fostering a collaborative and supportive team environment
• Present & Communicate Design Concepts: Effectively communicate design concepts and rationale to stakeholders at all levels. Provide thoughtful and timely feedback in team critiques