IT Support Specialist, Proton
+ Stock Options
Encrypted email, drive, and VPN services
Be an early applicant
Encrypted email, drive, and VPN services
501-1000 employees
Be an early applicant
+ Stock Options
501-1000 employees
Company mission
To fight for a better internet that is secure and private by default.
Role
Who you are
- The ideal candidate will have strong technical knowledge, problem-solving skills, and the ability to provide excellent support to end users in a fast-paced environment
- 3+ years of experience in IT support or IT operations
- Good understanding of networking fundamentals
- Hands-on experience with MDM tools (any platform)
- Familiarity with Windows, Linux, and/or macOS operating systems
- Basics of scripting (PowerShell, Bash, etc.)
- Experience administering Microsoft 365 and Atlassian products
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to work independently and within a team
What the job involves
- We are looking for an experienced IT Support Specialist to join our team
- Provide daily IT support to employees, diagnose, troubleshoot, and resolve hardware, software, and access issues
- Maintain, prepare, and configure IT equipment (laptops, peripherals, mobile devices) for new and existing employees
- Set up, maintain, and administer network connections and devices
- Manage and support MDM solutions on at least two of the three major operating systems (Windows, macOS, Linux)
- Administer and support Microsoft 365 environment (user management, licenses, Outlook, Teams, etc.)
- Work with Atlassian products such as Jira and Confluence
- Identify, troubleshoot, and resolve technical issues efficiently
- Set up and maintain meeting rooms (hardware, conferencing systems, Teams/Zoom integration, AV
- Equipment)
- Continuously improve the efficiency and reliability of internal IT operations
- Maintain accurate documentation and communicate clearly with end users and team members
Our take
Proton is a Geneva-based startup founded by former CERN worker and internet privacy advocate Andy Yen. It provides internet users with encrypted webmail, calendar, drive, and VPN services.
Proton maintains its pro-privacy ethos using a Swiss VPN, protected by strict Swiss privacy laws. In essence, it has established a connection between the personal and the political, smartly utilising the country’s national laws to benefit people and organisations globally. Proton also funds charities and movements such as the World Wide Web Foundation and Netblocks, further cementing it as an influential NGO.
Perhaps Proton’s most important quality is its determination to maintain independence from advertisers and companies. Originally founded on donations, Proton has funded itself via grants rather than venture capital so that all of its customer's data is never at risk of being mined. One effect of this is that to keep up with the increasing competition in the data privacy sector, Proton has expanded its services to allow more cross-selling and simultaneously has more products to offer, such as drive and calendar privacy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- These vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours and remote work, company events, and team-building activities.
Company HQ
Plan-les-Ouates, GE
Leadership
Andy Yen
(Founder & CEO)Previously PhD Researcher at CERN
Salary benchmarks
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