Technical Project Manager, Caravelo

• 3+ years of experience managing complex customer-facing technology, SaaS or implementation projects from requirements through go-live
• Strong project-management fundamentals across planning, scope, dependencies, risks, decisions and stakeholder alignment
• Excellent discovery and communication skills: you can turn ambiguous customer conversations into clear requirements and actions
• Enough technical fluency to work comfortably with engineers and discuss APIs, integrations, data flows and enterprise systems without needing to be the person implementing them
• Comfortable managing multiple internal and external stakeholders and taking ownership when a project starts moving away from plan
• Curious, pragmatic and hands-on, including using AI tools to make yourself and the wider team more effective

Desirable

• You will be accountable for taking a customer from contract signature to a successful production launch
• Build and maintain a realistic implementation plan
• Coordinate Caravelo teams, customer teams and third-party vendors around the same milestones
• Manage dependencies, decisions, risks and changes throughout the project
• Keep the customer informed about progress and make deviations visible early
• Drive testing, launch readiness and production stabilisation
• Your role is not simply to report whether a project is on track. It is to create the conditions that keep it on track
• Understand the customer and shape the solution
• No two airline implementations are exactly the same
• You will lead the discovery process from a business and delivery perspective: understanding how the customer operates, what they want to achieve and how those requirements map to Caravelo's capabilities
• Translate customer needs into clear requirements and implementation decisions
• Articulate what the Caravelo platform can already do
• Guide customers toward proven approaches based on previous implementations
• Identify where configuration is enough and where an integration, extension or additional development may be needed
• Keep the agreed solution, scope and important decisions clearly documented
• As your experience grows, you will become a subject-matter expert in parts of the airline technology landscape, such as payments, reservation systems or other critical integrations
• Keep complexity under control
• Enterprise implementations rarely fail because nobody created a project plan
• They become difficult when requirements appear late, dependencies are unclear, decisions remain unresolved or different teams believe different things are in scope
• A major part of your job is preventing that
• You will continuously ask: What are we missing? What could delay us? Who owns this? When do we need the answer?
• You should be comfortable challenging both Caravelo teams and the customer when something threatens the implementation
• Stay involved beyond launch
• A go-live is an important milestone, but it is not the end of the customer relationship
• You will remain involved in regular customer conversations and lead smaller, clearly scoped projects as their implementation evolves
• Launching a promotional campaign with temporary pricing changes
• Migrating an existing subscriber base to a new price
• Introducing a new payment provider
• Connecting a new data layer
• Coordinating an integration migration
• Investigating and resolving a recurring customer issue
• We treat these in the same way as larger implementations: a clear objective, owner, scope, start date and end date
• Use AI to remove unnecessary friction
• We actively use AI tools across Caravelo, including in Professional Services
• For a Project Manager, that might mean using AI to:
• Turn workshops and conversations into structured requirements
• Analyse project information and dependencies
• Draft documentation and customer communications
• Explore an unfamiliar API or system
• Investigate a problem before involving an engineer
• Modify a small configuration or frontend element, or write a simple script for a one-off migration or operational task
• You are not expected to become a software engineer
• But we do value people who are curious enough to solve small problems themselves rather than creating unnecessary hand-offs
• Technical changes are always reviewed appropriately by our engineering team

• Our hiring process usually takes around 3–4 weeks from application to offer and includes five stages. Intro call
• 15–20 min A short conversation with our People team to get to know you, understand what you're looking for and introduce Caravelo and the role. Hiring Manager interview
• 30–45 min A deeper conversation about your experience, how you manage customer projects and the challenges you would be solving in Professional Services. Practical assignment A short, role-specific exercise designed to understand how you structure an implementation, identify risks and translate customer requirements into a delivery plan. Team interview
• 45–60 min Meet 2–3 future colleagues to discuss your experience and assignment, explore real delivery scenarios and understand how we would work together. Founder interview
• 30–45 min A final conversation with one of Caravelo's founders to align on expectations, ways of working and any remaining questions. We aim to keep the process practical, transparent and moving quickly