Senior Technical Support Engineer, Couchbase
Enterprise-class, multicloud to edge NoSQL database
Be an early applicant
Enterprise-class, multicloud to edge NoSQL database
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To simplify how organizations develop, deploy, and run modern applications wherever they are.
Role
Who you are
- Experienced in multi-channel technical support (4+ years of related experience)
- Experienced using Zendesk, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and programming experience with Java, Go, Python
- Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
- Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
- Experience working with NoSQL databases or distributed systems
- Experience using Kubernetes and Docker is a plus
- Experience with alerting and monitoring tools
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- Able to work a rotating schedule that requires weekend availability
What the job involves
- The Senior Cloud Support Engineer is the most critical role at Couchbase
- You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services
- You’ll be joining a team and company where you will be challenged, but also grow and be recognized as a champion with your contributions to Couchbase
- Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
- Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
- Participate in product conversations with internal teams based on feedback from client interactions
- Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
- Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
Our take
Critical functions for digital businesses such as computing and storage have become cheaper by orders of magnitude with the advent of cloud computing. However, these businesses still face the challenge of architecting their services under this paradigm. Couchbase’s NoSQL database makes taking advantage of these features possible.
The cloud vendor's major bets on Kubernetes, mobile, and of course, NoSQL have paid off. Many of the world’s largest companies have come to consider this software as mission-critical and Couchbase has benefitted from this as exemplified by its IPO in 2021.
The biggest challenge for Couchbase is that it is playing in a large but competitive market, with the likes of DataStax and the publically traded MongoDB, and all the major cloud vendors vying for similar customers in the NoSQL space. However, Couchbase continues to grow post-IPO and serves influential clients including Mariott International, Amadeus, and LinkedIn.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2020
$105m
SERIES G
Mar 2016
$30m
SERIES F
Total funding: $251m
Company benefits
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs
- Financial Planning - RSU equity program, ESPP program, Retirement program and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees
- And much more!
Company values
- Be a Good Human, Always - Be authentic, assume and act with positive intent, even in tough times
- Act With Uncompromising Integrity, Period - Do the right thing every time, be honest and transparent
- Serve Your Family, As Defined by You - Put your family first and let the company work for you in times of need
- Attack Hard Problems, Driven by Customer Outcomes - Be courageous and innovative. Satisfy unmet, underserved needs delivering technical excellence and honesty
- Play to Win, Together - Put in work, be proud of it and be a great teammate for your colleagues
- Make Tomorrow Better Than Today, Start Now - Execute with intensity and urgency, knowing you have an impact
Company HQ
Santa Clara, CA
Articles
Leadership
Matt Cain
(Chair, President & CEO)Previously spent 2 years at Veritas Technologies, initially as Executive Vice President before becoming President of Worldwide Field Operations. Prior to that, they were VP/Senior VP at Symantec and also spent 6 years at Cisco Systems in various roles, including Senior Director of Product Management and Business Development.
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