Workplace Operations Program Manager, Airbnb
$156-193k
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$156-193k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally
- 8-10+ years of experience in program management, workplace operations, or a closely related field
- Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
- Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels
- Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments
- Proven ability to influence without direct authority across teams and organizational levels
- Experience developing policies, playbooks, and operational tooling for distributed teams
- Strong analytical skills; comfortable using data to measure program performance and drive decisions
- Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences
- Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)
- Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs
- Customer service orientation and a commitment to delivering a high-quality employee experience
- Comfortable operating with autonomy in a high-visibility environment with senior stakeholders
What the job involves
- The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization
- This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale
- This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority
- Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
- Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
- Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
- Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
- Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
- Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
- Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working
- Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards
- Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
- Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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