Relationship Manager, Flywire
Canada West
+ Restricted Stock Units & Employee Stock Purchase Plan
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
+ Restricted Stock Units & Employee Stock Purchase Plan
1001+ employees
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- We are looking for an experienced Relationship Manager to join our Canada team who is not only dedicated to client success but is driven by curiosity and an eagerness to learn
- 3–5 years of experience in relationship management, account management, or consultative sales
- Bachelor’s Degree in Business, Communications, Marketing, or a related field
- Strong commercial drive and ability to identify, diagnose, and solve client business challenges
- Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives
- Proven success in managing contract renewals and negotiations
- Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously
- Problem-solving and project management skills with a proactive, data-driven approach
- Experience in higher education and/or fintech preferred
- Salesforce or other CRM experience a plus
- Willingness to travel ~35%
What the job involves
- As a trusted partner, the Relationship Manager, Canada West will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional client satisfaction, retention & loyalty
- This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth. We are looking for someone with curiosity and an eagerness to learn - always looking for the next challenge
- Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices
- Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations
- Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities
- Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams
- Oversee any project implementations and rollouts, ensuring a smooth client and payer experience
- Promptly and professionally address and resolve customer escalations, issues, or conflicts to maintain a positive business relationship
- Adopt a data-driven approach, working alongside Client Analysts, to spot potential risks and strategize on best practices to mitigate those risks
- Deliver high-quality presentations and communications to client stakeholders, including senior executives
- Research and monitor market trends and competitor activities to proactively identify threats and opportunities that may impact our existing business
- Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership
Application process
- We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company HQ
Boston, MA
Leadership
Mike Massaro
(CEO, not founder)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
Salary benchmarks
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