Senior Product Designer, Wolters Kluwer

• 7+ years of experience in Product Design within a product-led SaaS environment
• Proven product design craft expertise — experience owning meaningful product areas end-to-end, not just delivering screens, but shaping the problem space and seeing it through to impact
• Strong in human-centred design and discovery — comfortable framing problems properly, exploring options, speaking with customers, and validating direction before committing to build
• Used to working closely with Product Management and Engineering as part of a tight product trio — collaborating early and often, not working in handoffs
• Experience designing complex, workflow-heavy B2B products — ideally including multi-sided platforms where different user types (e.g. internal teams, external partners/vendors) interact with shared data under different permissions and needs
• Clear communicator who can explain their thinking, talk through trade-offs, and influence decisions
• Experience using AI tools to enhance design and research workflows, with the ability to bring new ways of working and help the team learn and evolve in this space
• Comfortable operating in ambiguity, making principled trade-offs that balance user value, technical constraints, and business priorities
• Experienced working in iterative, Agile product environments, designing in small increments and learning continuously
• Able to use both qualitative research and quantitative product data to shape decisions, prioritise effectively, and evaluate the impact of shipped work
• Comfortable designing accessible, inclusive experiences (WCAG 2.1 AA or equivalent) as a baseline, not an afterthought
• Comfortable working with product analytics tools (e.g. Amplitude, Mixpanel, GA or similar)

Desirable

• Communicate design vision, trade-offs and decisions clearly to cross-functional partners and leadership
• Untangle ambiguous problem spaces into clear direction, forming an explicit hypothesis for how solving a customer problem ladders up to the wider product strategy. Align your trio and other stakeholders using sketches, flows, prototypes, and system thinking
• Sequence and de-risk complex work. Plan multi-quarter design work so it lands reliably and well considered, tackling the riskiest assumptions first
• Lead and contribute to human-centred discovery and research: define problems clearly, validate opportunities, and ensure the team is solving the right customer needs. Run continuous discovery alongside delivery, without letting discovery distract from shipping. Exercise judgment on how much research a given decision warrants, from a quick validation to a formal study
• Use product analytics data alongside customer insight to inform design decisions, identify friction or opportunity, and turn signals into clear, actionable design direction
• Work closely with your product trio (Product Management & Engineering) to shape solutions collaboratively and continuously
• Hold a strong point of view on the long-term user experience, but make pragmatic calls that help us ship and learn in the short term
• Stay close to real customer workflows. Work with Customer Success and Support to understand what's actually happening on the ground and feed that back into the product
• Help raise the bar for how we design at Brightflag — from critique and craft to research, design systems, and how we work across squads
• Produce work that becomes a reference standard other designers point to and reuse across pillars, not just within your own domain
• Contribute reusable patterns and components to the Brightflag Design System, so your solutions raise the baseline for other designers rather than solving problems in isolation