Customer Support Representative, Togetherwork
Part Time, Temporary
$20 per hour
Mission-critical software & payments solutions
Be an early applicant
Mission-critical software & payments solutions
201-500 employees
Be an early applicant
$20 per hour
201-500 employees
Company mission
To ignite the spirit of unity, empower collective growth, and propel communities toward extraordinary achievements.
Role
Who you are
- A detail-oriented, self-learner who enjoys troubleshooting software issues and
- Providing clients with solutions that meet their business needs
- Strong customer service and analytical skills are a must
- Comfortable helping customers via phone support
- Ability to diagnose and explain complex solutions to technical and non-technical audiences
- Ability to quickly learn computer software and operating procedures
- Proficient in Microsoft Office Suite or related software
- Flexible work schedule; must be able to work on weekends
- Excellent communication (written and verbal) and time management skills
- Proven track record of outstanding performance and achieving goals
- Success-driven, works well in a team and enjoys a dynamic and changing
- Environment
- Knowledge and passion for the dance industry
- Previous experience with SaaS or payments industry preferred, but not mandatory
What the job involves
- Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing
- In this role, you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance students
- Our software boasts a host of integrated tools enabling
- Studios to optimize their operations. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers
- This is a part time role that will range from 20-29 hours per week and shifts will range from Mon-Fri between the hours of 9am and 5pm ET. Tuesdays and Wednesdays will be required work days. This role is temporary and expected to end September 30, 2025
- Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests
- Ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth
- Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email
- Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues
- Documenting frequently asked questions and preparing knowledge-based content
- Documenting requirements and user stories for production issues and feature
- Requests
Our take
Togetherwork specializes in providing software and payment solutions tailored for member-based organizations. The company offers a suite of tools designed to enhance group management, member engagement, and financial operations.
The company has built a strong reputation for supporting organizations in their growth and operational needs. With solutions that are crafted to simplify membership management, improve communication and optimise payment processes, organizations can deliver high-quality services to their members and constituents.
Recently, the company secured substantial funding, highlighting backers' faith in the company. This funding will support the company's plans to enhance its capabilities and expand its reach, continuing its mission to strengthen member-based organizations and contribute to their growth and success.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Company HQ
Civic Center, New York, NY
Leadership
Neil Platt
(CEO)They have spent most of the past 20 years as a Software and Payments Entrepreneur and Executive, nurturing and growing successful fintech companies.
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