Senior Director of Business Operations, SoFi

• The ideal candidate is equally comfortable developing a market-sizing model, building a Board presentation, facilitating executive decision-making, leading a cross-functional strategic initiative, or designing the operating mechanisms that ensure the organization executes against its highest priorities
• Bachelor's degree required
• 15+ years of experience in strategy, business operations, management consulting, fintech, financial services, payments, banking technology, enterprise software, or related industries
• Exceptional strategic thinking and structured problem-solving capabilities, including experience leading market assessments, competitive analysis, business case development, financial modeling, scenario planning, and executive-level recommendations
• Proven experience partnering directly with executive leaders and driving business outcomes across complex, matrixed organizations
• Strong understanding of technology platform businesses, payments, banking infrastructure, fintech, SaaS, or enterprise technology ecosystems
• Outstanding written and verbal communication skills, with a demonstrated ability to distill ambiguity and complexity into actionable recommendations, executive-ready communications, and compelling narratives that influence senior stakeholders
• Experience building operating mechanisms that improve organizational effectiveness, accountability, and execution
• Strong analytical and financial acumen, including experience evaluating business performance, investment decisions, and growth opportunities
• Demonstrated ability to lead highly complex, cross-functional initiatives from strategy development through execution
• Strong AI fluency, including experience leveraging AI tools to improve productivity, analysis, communication, decision-making, and operational effectiveness
• High degree of ownership, intellectual curiosity, and ability to operate effectively in fast-paced, evolving environments

Desirable

• We are seeking a Senior Director, Strategy & Business Operations to serve as a strategic partner to the President of SoFi Tech Solutions (STS), helping scale one of the company's most important growth businesses
• SoFi Tech Solutions powers innovation for financial institutions, fintechs, and brands through a suite of technology platforms spanning processing, banking core and ledgering, payments, and risk and fraud solutions
• As STS continues its next phase of growth, this leader will help drive business performance, strategic planning, organizational effectiveness, and operational rigor across the business
• Reporting directly to the President of STS, this role serves as a strategic thought partner and execution leader, helping shape the long-term direction of the business while driving operational excellence
• The Senior Director will lead structured problem-solving efforts on the most critical opportunities and challenges facing STS, including growth strategy, market expansion, product investment decisions, competitive positioning, organizational effectiveness, and business performance
• This leader will combine rigorous analytical thinking, exceptional executive communication, and AI-enabled ways of working to accelerate decision-making and execution across the organization
• Partner directly with the President of STS on the highest-priority strategic questions facing the business
• Lead structured problem-solving efforts to evaluate growth opportunities, investment decisions, market expansion strategies, operating model evolution, and organizational priorities
• Develop executive-level business cases, including market sizing, competitive analysis, financial modeling, scenario planning, and ROI assessments
• Synthesize complex internal and external data into actionable insights and strategic recommendations
• Drive cross-functional analyses that inform product, commercial, technology, and operational decision-making
• Monitor industry trends, competitive dynamics, emerging technologies, and client needs to proactively identify risks, opportunities, and strategic recommendations for the business
• Drive annual planning, long-range planning, investment prioritization, and operating reviews across STS
• Establish and manage business performance frameworks, including executive scorecards, KPIs, dashboards, and operating metrics
• Translate business performance insights into actionable recommendations that improve growth, profitability, client outcomes, and operational efficiency
• Ensure strategic priorities are translated into measurable outcomes, clear ownership, and execution plans
• Identify and resolve execution risks, dependencies, and organizational bottlenecks that impact business performance
• Serve as a trusted advisor and thought partner to the President, extending leadership leverage and enabling focus on the highest-impact priorities
• Lead executive operating rhythms, including staff meetings, business reviews, strategic planning sessions, leadership offsites, and decision forums
• Drive alignment and accountability across the STS leadership team on priorities, decisions, commitments, and outcomes
• Draft and deliver high-impact executive communications, including Board materials, strategic narratives, business reviews, leadership presentations, client-facing content, and organizational communications
• Translate complex business, technical, and operational concepts into concise, compelling recommendations tailored to executive audiences
• Serve as a trusted thought partner on executive messaging, storytelling, and presentation development
• Design and continuously improve the STS operating system, including planning, forecasting, governance, prioritization, performance management, and scalable mechanisms that improve visibility, decision-making, accountability, and execution across the organization
• Lead cross-functional initiatives requiring coordination across Product, Engineering, Commercial, Finance, Operations, Risk, Legal, and Compliance teams
• Build frameworks that ensure strategic initiatives are delivered on time, within scope, and aligned to business outcomes
• Partner with leadership to optimize organizational design, resource allocation, and investment decisions to support growth and scale
• Champion AI-enabled ways of working across STS, identifying opportunities to improve productivity, decision quality, organizational effectiveness, and speed of execution
• Leverage AI tools to accelerate research, analysis, strategic planning, communication development, workflow automation, and operational execution
• Partner with functional leaders to embed practical AI-driven capabilities into business processes and operating mechanisms that create measurable business impact
• Help build a culture of experimentation and continuous improvement through the adoption of innovative technologies and operating practices
• Partner with Risk, Compliance, Legal, and Finance leaders to ensure appropriate governance structures are embedded across STS operations
• Support executive oversight of business risks, regulatory commitments, strategic initiatives, and operational controls
• Ensure operating processes enable disciplined decision-making, effective risk management, and sustainable business growth