Operations Intern, Byway
£27.5k
Pro-rated for a seven-month internship
More information about location
1+ day a week in office
Flight free travel company
Posted today
Flight free travel company
21-100 employees
Posted today
£27.5k
Pro-rated for a seven-month internship
More information about location
1+ day a week in office
21-100 employees
Company mission
Byway's mission is to make slow travel holidays mainstream.
Role
Who you are
- Our ideal candidate will have operational experience and a passion for a more sustainable travel landscape
- You’ll have a proactive, problem-solving mindset, ready to tackle operational challenges
- We’re looking for someone who believes in our mission of making flight-free travel a mainstream choice
- This role would suit someone with superb attention to detail who can organise their own time, remain focused, plan ahead and anticipate the needs of our customers and the wider team
- Experience planning and booking overland travel, whether in a professional or personal capacity and a willingness to learn and develop expertise to align with Byway practices
- An exceptional eye for detail with quick thinking, agility and creativity in problem solving
- Excellent communication and interpersonal skills, capable of working well with our team
- An ability to make decisions that maximise customer enjoyment while operating within company guidelines
- Operational skills and experience, with a demonstrated ability to confidently work through a pipeline of tasks and deliver great results to time and budget
Desirable
- Experience working in the travel sector, especially in areas like sustainability or flight-free travel, would be a plus
- Fluency/proficiency in French, Italian, Spanish and/or German
What the job involves
- We're looking for a detail-oriented Ops Intern to manage the delivery of our customer’s trips
- As our Ops Intern, you’ll coordinate and deliver our trips once booked, from checking tickets and passes, to finalising Journey Guides and calling hotels
- You’ll be fantastic at time management and multi-tasking, working through a pipeline of tasks to get trips ready for departure and reacting to pre- and post-trip disruption, collaborating with our Routing team for more complex fixes and with our Customer Support and Concierge teams for customer communications
- Prepare comprehensive Journey Guides that enrich our customers' travel experiences
- Perform thorough pre-departure checks and provide a clear handover to the In-Trip Support team
- Collaborate with our Routing, Ticketing and sales teams to align ticketing options with our unique travel experiences and devise alternatives for disrupted journeys, ensuring seamless travel for our customers in a cost-effective manner
- Communicating with hotels and accommodation suppliers to ensure customers’ requests are being met
- Share constructive feedback regarding Ops processes to improve user experience over time
Application process
- If we like your application, we'll schedule a 15-minute call for you and Andy (Ops Executive). After that, there's a short take-home scenario followed by an interview with Maria (Ops Team Lead)
- The final stage would be a top-grade interview, which would be with Claire (Head of Ops) or Ellis (Ops Lead) and a member of our senior leadership team. If that's great, we move to job offer and 360 references!
- We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs
- Applications close: 3rd March 2025
Salary benchmarks
Our take
Byway arrange no-fly holidays for eco-conscious travellers, where participants voyage by way of trains, boats, and buses only, spending time at local accommodation and hidden stop-off points along the way. It’s a neat idea, and the relatively young company has been getting some high-profile attention for it.
This is in part because Byway’s timing has been astute. Firstly, their model chimes neatly with the growing interest in low-carbon, low-impact activities that have been a major part of public conversation over recent years. Secondly, it dovetails with the renewed interest in ‘staycations’ following the period of restricted international travel. And finally, it pitches itself at that evergreen category of traveller keen to experience something a little more local and authentic on their travels - see, for example, the success of platforms like Atlas Obscura, or (arguably) Airbnb.
Byway are enjoying resounding approval from customers, which is remarkable given the operational complexity of timetabling these kinds of journey. With eco-focused trends expected to continue going forwards, and the firm foundation that Byway have laid for themselves in these first few years, the innovative company could go on to have real industry impact.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% female employees
Company
Employee endorsements
Meaningful work
"At Byway we are working on greenfield projects with the potential to make a high, positive social impact. Not only to address climate change but to..."
Funding (2 rounds)
Jul 2024
$6.4m
SERIES A
Jul 2021
$1.4m
GRANT
Total funding: $7.8m
Company benefits
- ⏰ Flexible hours - 80 hours over two weeks whenever you want, with 4 hour meeting free blocks between 9-5 and meeting free Thursdays
- 👋 Co-working office credits - optional team work time or get out of the house
- 🚂 Annual ‘Byway Away’ days - a whole weekday to spend with the team, not working, in the fresh air, bonding with one another
- 🏖️ Byway Holiday - a budget-friendly Byway holiday per year at a cost price for you and your immediate family. A great way to explore amazing destinations by benefitting from our trade discounts and interrail pricing!
- 👫 Be part of our founding team - an opportunity to have shares in Byway for permanent team members
- 🏡 Remote-first - whether you prefer working from home or while travelling, we trust you to do your best work and commit to your working goals.
- 📆 Hybrid remote with 2 days/month in London - come together each month for focused team and strategy time.
Company values
- Love the journey 🚂 - making slow travel mainstream is a journey we approach with the optimism and openness needed to learn and grow. We look after each other, celebrate wins and strive do better.
- Trust and be trusted 🤝 - trust in each other is the foundation of our team. We collaborate and support one another in line with our mission. We share insights widely, are grounded in openness, and welcome peer reviews.
- Mainstream means everyone 🌎 - we're ensuring we're for everyone by seeking out diverse perspectives and listening, respecting, amplifying and supporting all the people our product affects, especially our team.
Company HQ
Spitalfields, London, UK
Articles
Leadership
Cat Jones
(CEO)Spent ten years at Unruly, ultimately serving as the Global SVP of Data, before moving on to work as Managing Director of Travel and Media at Founders Factory.
Diversity, Equity & Inclusion at Byway
- We are aware of, celebrate and learn from our differences including ethnicity, gender, age, ability, sexual orientation, religion, background and experience.
- We do not accept discrimination, hate or harassment (including slurs, hate speech, coded language, micro-aggressions, stereotypes, deadnaming, misgendering, hate symbols).
- One of our three company values is "mainstream means everyone". By this we mean that we're making slow travel mainstream so our product should be for everyone.
- We're ensuring we are for everyone by seeking out diverse perspectives and listening, respecting, amplifying and supporting all the people our product affects, especially our team.
- We value and actively hire for diversity and empathy. We make space for the many ways people prefer to contribute, as we encourage and appreciate everyone's ideas.
Share this job
View 1 more job at Byway