Staff Product Manager, ServiceUp
+ Equity
Office located in Campbell, CA
Fleet repair platform
Be an early applicant
Fleet repair platform
21-100 employees
Be an early applicant
+ Equity
Office located in Campbell, CA
21-100 employees
Company mission
To replace fragmented, manual repair processes with one connected platform for fleets and repair shops.
Role
Who you are
- We're looking for someone senior enough to operate without a playbook: you'll bring clarity to ambiguous problems, make sharp tradeoffs with incomplete data, raise the bar for product craft across the team, and influence far beyond your own scope without needing direct authority to do it
- 10+ years in product management, with a clear record of operating across multiple product areas or owning a foundational platform
- Demonstrated ability to connect product decisions to business outcomes, including revenue forecasting and P&L-level thinking
- Systems thinker. You see second-order effects and account for them before they become problems
- Able to hold strategy and execution at the same time. You do not hand off the details when the scope gets bigger
- Strong data instincts. You can pull your own analysis, define the right metrics, and spot when a number is telling the wrong story
- Experienced with AI tooling and actively finding new ways to scale your own coverage through it
- If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team
What the job involves
- As a Staff Product Manager at ServiceUp, you'll own a core surface of the platform that keeps vehicles moving — the software repair shops, fleets, and Fleet Management Companies (FMCs) depend on to get work approved, scheduled, and completed
- This is a hands-on, high-ownership role: you'll set the strategy for your area, define the roadmap, and work shoulder-to-shoulder with engineering and design to ship it, including the AI agents now embedded directly in each product area rather than sitting off to the side
- You'll spend real time with the people who use what we build and translate messy operational reality into products that measurably reduce turnaround time and cost
- Define and own a cross-functional problem space or a foundational platform area whose quality shapes outcomes across multiple product surfaces
- Drive strategic alignment across product areas. Identify the decisions that unblock the most work and make them
- Synthesize signals from customer calls, data, support trends, and partner feedback across your entire scope, not just your immediate surface
- Prototype cross-cutting workflows and concepts yourself. The strategy is more credible when you have already tested it
- Identify leverage and share it. Build AI workflows, frameworks, and patterns that other PMs on the team can adopt
- Contribute to how the PM function operates, including how we run discovery, define quality, and measure success
- Prioritize ruthlessly. With a lean pod and a wide surface area, decide what comes first and why—and defend the sequence when business pressure pushes against it
- Mentor and stretch Junior PMs. Raise the floor of the function, not just your own output
Our take
Vehicles repairs are still managed through a mix of phone calls, emails, spreadsheets, and disconnected repair shops, making it hard for fleets and insurers to track costs and monitor progress. ServiceUp simplifies that process by bringing everything into one platform. From managing repairs and estimates to tracking jobs in real time, it gives customers a single place to oversee the entire repair process.
The platform connects fleets with repair shops, standardizes communication, and gives customers visibility into every job. It also recently expanded into Class 4-8 commercial vehicles, meaning businesses can now manage light, medium, and heavy-duty vehicles through the same system, making it especially useful for mixed fleets.
With the company recently raising $55, bringing its total funding to $70M, showing just how strong demand is for this sort of approach. Now the company plans to expand into new markets and continue developing its platform, putting it in a prime position as fleets increasingly look for more efficient ways to manage repairs.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$55m
SERIES B
Sep 2022
$14.5m
SERIES A
Total funding: $69.5m
Company HQ
Campbell, CA
Leadership
Brett Carlson
(Co-Founder & CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Co-Founder & Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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