Senior Technical Account Manager, Highspot
CA$130-202k
Plus stock options
More information about location
Sales enablement platform
Open for applications
Sales enablement platform
501-1000 employees
Open for applications
CA$130-202k
Plus stock options
More information about location
501-1000 employees
Company mission
To empower companies to elevate customer conversations that drive strategic growth.
Role
Who you are
- 5-7+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers
- Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications
- Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem
- Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse
- Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions
- Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment
- Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs
What the job involves
- Join us on an exciting journey as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories
- As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision
- Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products
- Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions
- Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments
- Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively
- Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth
- Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success
- Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback
- Deftly manage customer expectations and deliverables through effective communication and stakeholder management
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.
Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $642.6m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Competitive compensation
- Work from home opportunities
- Modern Health and Wellness Program
- Group Retirement Savings Plan (RRSP & DPSP)
Leadership
Robert Wahbe
(CEO)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CPO)Former Partner Architect at Windows Azure for over 20 years
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