Enterprise Customer Success Manager, Ataccama
$130-170k
OTE
AI-driven data platform for enterprises
Posted today
AI-driven data platform for enterprises
201-500 employees
Posted today
$130-170k
OTE
201-500 employees
Company mission
To enable business and data teams to innovate with unprecedented speed while automatically maintaining the security and governance of their data.
Role
Who you are
- 5+ years of experience in Customer Success or Account Management
- Experience working with enterprise data management platforms, ideally in PaaS/SaaS environments and within data quality, data governance, master/reference data management, observability, or analytics
- Strong technical understanding of Data Governance
- Proven ability to operate in complex, multi-stakeholder enterprise accounts, including executive-level engagement
- Demonstrated success owning and growing enterprise portfolios, with measurable improvements in retention, adoption, time-to-value, and CSAT/NPS
- Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal
- Proven ability to work cross-functionally, including with systems integrators and partners in customer accounts
- Exceptional written and verbal communication skills, with the ability to influence across technical and executive audiences
- A commercial, results-driven mindset with strong business and technical acumen
- Ability to operate with autonomy, prioritize effectively, and lead complex initiatives from strategy through execution
What the job involves
- Ataccama is seeking an Enterprise Customer Success Manager to own and manage a portfolio of enterprise customers, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. You will serve as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions
- In this role, you will develop a deep understanding of customer business and data management priorities and clearly articulate how Ataccama enables their success. You will partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth
- The ideal candidate brings strong business and technical acumen, a commercial mindset, and a proven ability to drive adoption, retention, and revenue in complex enterprise environments
- Own a portfolio of enterprise customers, serving as their trusted advisor and relationship lead from deployment through adoption, renewal, and expansion
- Build a deep understanding of each customer's business and data management priorities, and clearly articulate how Ataccama enables their success
- Create and lead structured account and success plans tied directly to customer outcomes
- Partner closely with Sales and lead engagement with cross-functional GTM teams, including Professional Services, Sales Engineering, Product, Engineering, and Support, to deliver a unified customer experience
- Design and execute cross-functional adoption and expansion plays to:
- Accelerate onboarding and time-to-value
- Expand use cases across a complex data governance landscape
- Drive multi-year renewals and incremental ARR growth
- Lead onsite workshops and customer business reviews, engaging stakeholders up to the executive level
- Translate technical capabilities into business value and executive-level outcomes
- Proactively identify and manage risk to protect Gross Revenue Retention (GRR)
- Structure, position, and negotiate renewals, expansions, and commercial agreements in partnership with Sales, working through procurement, InfoSec, and legal
- Convert customer value realization into commercial expansion opportunities
- Collaborate with systems integrators and other partners, engaged in your customer accounts
- Own and drive key metrics, including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS
Our take
Business data is invaluable in the process of optimizing the operations of a large enterprise, but managing the data can be a convoluted process. Data managers must source, organize, and take actionable insights from CRM data, financial information, and analytics, all whilst ensuring that the data is appropriately classified to maintain compliance.
Ataccama provides an all-in-one data management platform for enterprises, leveraging AI to automate the processes of data classification, QA, accessibility, and compliance. The platform is designed to work modularly to suit different data stacks and is suitable for cloud, on-prem, and hybrid hardware stacks.
Whilst the company certainly faces competition from other enterprise data management platforms, Ataccama has taken a unique angle by ensuring that its cutting-edge solutions are adaptable for any data and hardware stack. Through this hybrid approach, the company aims to bring the benefits of AI-driven data management and compliance, without the client having to adjust their operations. The company has considerable growth potential as it further invests in product optimization and expanding integrations.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2022
$150m
GROWTH EQUITY VC
Jan 2010
$2m
SEED
Total funding: $152m
Company benefits
- 5 sick days, 2 personal days for each calendar year in addition to your vacation days.
- Flexible working hours & hybrid work setup
- Employee Stock Options Program
- "Bring Your Friend" referral program reward when a new teammate you recommend finishes their probation period
- Annual package for mental health support
- Corporate discounts on travel, fitness, attractions, and shopping
- Health, vision, and dental benefits
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Company laptop (Dell, MacBook)
- Monitor, mouse, headphones for your home office
- Company mobile phone
- Receive gifts including the latest Ataccama merchandise, T-shirts, limited edition hoodies, and more surprises!
- Join events like our themed New Year’s parties and summer all-staffs. Though mostly online for now, we’re excited to meet in person when it’s safe!
- Fuel up! Our kitchens are stocked with fresh fruit and juice, teas, and the best coffee in town
Company HQ
Financial District, Boston, MA
Leadership
Michal Klaus
(Strategic Board Advisor & Co-Founder)Experience as Managing Director of Integia. Was also Director of Master Data Management Competency Center of Adastra.
Jan Cervinka
(Co-Founder)Experience as CEO of Speedware Czech from 1994 to 1999. CEO of Adastra Group.
Jan Mrazek
(Co-Founder)Experience as Senior Manager of Business Intelligence Solutions for BMO Financial Group. Co-founder and President of Adastra Group.
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