Executive Operations Assistant, Monzo
$93.5-115k
+ Equity
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
$93.5-115k
+ Equity
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- Experience: You have a proven track record in a senior administrative, Executive Assistant, or operations-focused role, preferably within a fast-paced, high-growth environment
- Skills: You have impeccable organizational skills, an unwavering attention to detail, and exceptional time-management capabilities
- Mindset: You take a proactive, resilient, and solutions-oriented approach to problem-solving and have a demonstrated capacity for autonomous work
- Communication: You have exceptional written and verbal communication skills with a professional, discreet, and client-service focused demeanor
- Tech Savvy: You are proficient in GSuite or Microsoft Office Suite, and can comfortably and quickly adapt to new business systems (e.g., expense tracking, vendor management)
- Presence: You can be on-site in our San Francisco Bay office 5 days a week
What the job involves
- We are seeking a highly proactive, resourceful, and detail-oriented Executive Operations Assistant to be a central pillar of support for our leadership team and a driver of efficient business operations.
- This critical role acts as a connector across administrative, operational, and cultural functions, providing high-level, dedicated support to our key leaders and ensuring the seamless operation of our offices and team logistics.
- The ideal candidate is a seasoned professional capable of anticipating needs, autonomously driving projects, and serving as a trusted partner to senior leadership in a fast-paced environment.
- This position will report directly to the Executive Operations Manager
- Serve as a dedicated and confidential administrative partner, providing high-priority scheduling and calendar management support for key functional leaders, including the Head of Operations and the General Counsel
- Provide comprehensive administrative partnership to 1-2 additional Directors on the team, owning their complex calendars and ensuring maximum efficiency for their leadership responsibilities
- Own and manage complex executive calendars, anticipating scheduling conflicts and prioritizing critical meetings to ensure alignment and smooth cross-functional collaboration
- Orchestrate all aspects of business travel for supported leaders, including detailed itineraries, booking flights/accommodations, and managing expense reporting
- Prepare essential documents, presentations, and meeting materials to ensure Directors are fully equipped for internal and external engagements, maintaining the highest level of professionalism and discretion
- Take full ownership of day-to-day office logistics for both SF and NY offices, ensuring a productive and seamless work environment. This includes being an onsite lead 5 days/week
- Handle all aspects of office upkeep, including managing supplies, technical equipment inventory, and general maintenance
- Act as the primary liaison with building management for communications, maintenance requests, and coordinating office-wide events
- Vendor and Payment Operations: Oversee the onboarding of new vendors, manage relationships with key service providers (e.g., tech, supplies), and ensure the timely processing and financial tracking of all invoices, rent, and office-related expenses
- Culture & Events: Proactively plan, organize, and execute high-impact internal events, including quarterly gatherings and large internal meetings. Collaborate directly with the Offsite Owner to manage all logistical and execution support for team offsites (e.g., vendor coordination, site logistics, materials management)
- Act as the onsite lead for all office social events, ensuring execution aligns with broader employee engagement and culture-building goals
- Manage operational aspects of employee experience programs, including the coordination of employee gifting programs (birthdays, anniversaries, swag, well-being gestures)
- Proactively identify, lead, and execute a wide range of cross-functional and ad hoc projects, serving as the point person for various business needs from conception to completion
- Contribute to the strategic management and execution of operational systems and processes to improve team efficiency and scalability
Application process
- A quick call with a Recruiter
- A video-call with the Hiring Manager
- A practical written exercise
- 1 - 2 interviews specific to the day-to-day aspects of the role
- Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have
- ⏳We’ll close this role once we have enough applications, so please apply quickly so you don’t miss out!
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$447.3m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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