Digital Sales Representative, Twilio

Expansion

Salary not provided

$35.34/hr - $46.59/hr. Salary applicable to those based in Colorado, Hawaii, Minnesota, Vermont, and Maryland. This role is eligible to earn commissions

Salesforce

Junior and Mid level

Remote from US

More information about location

Cloud communications software

Posted today

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Posted today

Salary not provided

$35.34/hr - $46.59/hr. Salary applicable to those based in Colorado, Hawaii, Minnesota, Vermont, and Maryland. This role is eligible to earn commissions

Salesforce

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

2 years of closing experience, or 1+ years of closing experience at a SaaS or CPaaS company, with a record of top performance
Demonstrated track record of managing business forecasts and financial models
Comfortable working with business and highly technical leaders, influencing their understanding and building supportive partnerships
Analytical account development strategy based on using data to find opportunities and prove value
Entrepreneurial mindset with an appetite to define processes and build programs
Record of delivering revenue and gross profit results
Excellent verbal and written communication skills
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

What the job involves

This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base
Manage and expand customer accounts within the Self Service segment
Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results
Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce, through proactive efforts and collaboration with your manager
Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
Work closely with marketing teams to align on messaging and campaigns

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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