Sales Development Representative, TrustFlight
+ Commission
Digital transformation services for aviation
Be an early applicant
Digital transformation services for aviation
21-100 employees
Be an early applicant
+ Commission
21-100 employees
Company mission
To be the trusted provider of digital workflow solutions to capture, store and share aviation data to improve safety and efficiency.
Role
Who you are
- No sales experience required. What matters is your mindset, drive, and willingness to learn
- A recent graduate or early-career professional excited to begin a career in sales
- Great communicator who enjoys talking to people and building relationships
- Resilient — you don’t get discouraged by setbacks, and you keep moving forward
- Curious and adaptable with a growth mindset, open to feedback and eager to learn
- Proficient in MS Office (Word, Excel, PowerPoint) with a working knowledge of AI tools; comfortable integrating new technology into day-to-day workflows
- Organised and motivated to hit goals in a fast-paced environment
- Excellent written and verbal communication in English; additional language skills are a plus
- Willingness to travel occasionally for client meetings, events, or conferences
What the job involves
- This is an entry-level role designed for graduates and those early in their careers who want to break into sales, learn from an experienced team, and grow quickly
- Customers: Airlines, airports, MROs, cargo operators, OEMs, aviation regulators
- Products: Centrik, Tech Log, Smart Docs + aviation services portfolio
- Sales Motion: Outbound prospecting and pipeline generation to support the Account Executive team
- The Sales Development Representative is responsible for generating and qualifying pipeline across the TrustFlight’s full portfolio of products and services
- You will play a vital role in connecting us with new customers across the aviation industry, identifying opportunities and setting up qualified meetings for the Account Executive team
- You will work closely with Sales and Marketing to deliver targeted outreach, using the latest digital tools and CRM systems to manage your pipeline and track your activity
- This role reports to VP, Sales
- Our clients span the full breadth of the aviation industry: Commercial Airlines, Cargo operators, Charter companies, Business Aviation, Airports, MROs, OEMs, and Regulators
- Our sales cycles are typically 6 months or longer. The SDR role is critical in building and qualifying the pipeline that feeds those cycles — patience, persistence, and curiosity are what drive success
- You will be expected to develop working knowledge of the TrustFlight portfolio over time. There is a meaningful learning curve, and we invest in helping you get there
- We practice leadership at all levels, grounded in integrity, excellence, and responsibility
- We set a high standard. We value both effort and results
- Leverage AI-powered tools to support account research, personalise outreach at scale, streamline CRM management, and stay ahead of industry developments, using technology to work smarter and focus time on meaningful prospect conversations
- Conduct proactive outbound prospecting efforts to generate new sales leads within the aviation industry, targeting airlines, aircraft operators, maintenance organisations, and aviation regulatory agencies
- Use email, phone calls, social media, and networking events to initiate contact with potential clients and qualify leads
- Research target accounts to identify key decision-makers and gather initial insights about their needs
- Engage prospects in conversations to uncover potential areas of interest and set up qualified meetings for the Account Executive team
- Work closely with Sales and Marketing to deliver targeted messaging and outreach, sharing feedback on what resonates
- Manage and prioritise your lead pipeline in CRM software, ensuring timely follow-ups and accurate data entry
- Keep records of all interactions and activities in CRM to track progress and performance
- Stay up to date with industry news, trends, and competitor activity to support effective conversations with prospects
- Represent TrustFlight at industry events, conferences, and trade shows to build presence and expand our network
- What Success Looks Like
- Consistently generating a qualified pipeline of meetings and opportunities for the Account Executive team
- Building genuine rapport with prospects in the aviation industry, earning the right to a conversation through preparation, curiosity, and relevance
- Developing fluency in the TrustFlight portfolio and the operational challenges our clients face, so you can have credible, value-led conversations from day one
- Maintaining strong CRM discipline — accurate records, timely follow-ups, and clear pipeline visibility
- Growing quickly into a more senior SDR or Account Executive role by demonstrating the drive, coachability, and results that earn that progression
Salary benchmarks
Our take
TrustFlight develops intelligent workflow automation platforms aims at improving efficiency and safety across the aviation sector. Its product suite spans maintenance programmes, technical support, technical and engine logs, and operation management, but recently, has evolved into a more connected ecosystem. With the rollout of its AI-driven SmartSuite, including tools for regulatory search and compliant document authoring, TrustFlight is increasingly positioning itself not just as a software provider, but as s central operating layer for aviation safety and compliance.
It's a slim sector to be operating in, and one that would seem dominated by entrenched industry giants. TrustFlight, however, has continued to carve out momentum, pairing steady growth with strategic partnerships, including working with Boeing on blockchain-based supply chain verification. More recently, its acquisition of specialist firms such as Baines Simmons, Kenyon Emergency Services, and Redline Assured Security signals a shift in ambition: from point solutions towards a fully integrated, end-to-end safety offering that spans training, compliance, security, and incident response.
This broader approach reflects a deeper industry shift. Regulatory demands are tightening, scrutiny is increasing, and aviation operators are under pressure to unify fragmented systems. TrustFlight's blend of deeptech with newly integrated services positioning it well to meet that need. Development sin this sector won't happen quickly, but they are critical and far reaching.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Excellent holidays: We offer a generous holiday allowance to support your well-being — giving you the space to rest, recharge, and bring your best self to work. In addition, take your birthday off on us if you would like to celebrate!
- Healthcare cover for all: It is important to us that we all work in an environment that is supportive of health and wellbeing; healthcare cover for all our people protects your health, dental and ophthalmic requirements to support you physically and mentally.
- Training and development: Our personal training allowance allows everyone to enhance their skills and knowledge. The funds can be used towards attending a conference, joining a professional body, completing a course or purchasing online resources.
- Company pension: Our generous company contribution to your pension is greater than the local requirements and over time you can plan effectively for your future with our matching contribution scheme.
Company HQ
Coal Harbour, Vancouver, BC
Leadership
Karl Steeves
(Co-Founder & CEO)Prior to co-founding TrustFlight in 2017, Karl worked as a Power Electronics Engineer at Jaguar Land Rover.
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