Revenue Operations Manager, Float
Customer Success
CA$130-150k
Plus equity options
Corporate cards and smart spend management software
Open for applications
Corporate cards and smart spend management software
101-200 employees
Open for applications
CA$130-150k
Plus equity options
101-200 employees
Company mission
To simplify spending so companies and teams can focus on growing their business.
Role
Who you are
- You Put Customers First. You're constantly thinking about how operational improvements ultimately create a better customer experience
- You Act Like an Owner. You proactively identify opportunities, solve problems, and take accountability for outcomes
- You Think Big and Move Fast. You're energized by building from zero to one and thrive in fast-moving, ambiguous environments
- You Constantly Learn and Grow. You actively seek feedback, adapt quickly, and continuously improve your craft
- You Raise the Bar. You balance speed with quality and are always looking for ways to improve how teams operate
- You Win as a Team. You build strong relationships across functions and know that great operations require great collaboration
- 5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership
- Experience working in a consumption or usage-based SaaS business where forecasting, customer growth, and compensation models are more complex is highly preferred
- Proven experience building scalable Customer Success programs, processes, and operating rhythms from the ground up
- Hands-on experience selecting, implementing, and optimizing Customer Success technology and operational tooling
- Strong analytical skills with the ability to turn complex, fragmented data into clear business recommendations
- Experience building customer health models, forecasting frameworks, and executive reporting
- Exceptional cross-functional communication skills with experience partnering closely with Customer Success, Sales, Finance, Product, and RevOps leaders
- A bias toward action—you identify problems, propose solutions, and drive execution without waiting for direction
- Bonus: Familiarity with Salesforce, Metabase, or similar CS and BI platforms is a plus — but curiosity and the ability to pick up new tools fast matter more. Our stack is still taking shape, and we want someone excited to help decide its future, not someone anchored to what they already know
What the job involves
- We're looking for a Revenue Operations Manager, Customer Success to build the systems, processes, and insights that enable our Customer Success team to scale efficiently while driving customer retention, expansion, and operational excellence
- You'll partner closely with Customer Success leadership, RevOps, Finance, Product, and Sales to transform strategic ideas into repeatable operating programs that improve customer outcomes and business performance
- Design and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion
- Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency
- Evaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team
- Develop and continuously improve customer health scoring frameworks, risk indicators, and expansion signals
- Build and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance
- Create scalable account planning and risk management programs for Float's largest customers
- Partner with Customer Success leadership to define CSM workflows, operating rhythms, success metrics, and performance measurement
- Translate complex and fragmented customer data into clear recommendations and actionable insights for Customer Success and GTM leadership
- Partner cross-functionally with RevOps, Product, Finance, Sales, and Data teams to improve systems, reporting, customer handoffs, and operational efficiency
- Identify opportunities to automate manual work and streamline workflows so Customer Success Managers can spend more time driving customer value
- Establish reporting, dashboards, and operating cadences that help leadership make faster, data-informed decisions
Our take
Traditional finance and internal expense processes are inefficient for companies, with spending on personal credit cards and filing receipts for reimbursement becoming an increasingly convoluted business practise. There needs to be a digital alternative to the historically laborious process of managing employee expenses.
Float is a fintech solution, built to simplify the inefficient internal expense processes. Rather than following the traditional method of spending on personal/corporate cards, filing expenses, and waiting for reimbursement - Float works by utilising technology that enables managers to allocate funds and approve expenses before purchases are made. The company also supports companies operating with remote workforces.
As the business world moves to become more international, companies will look to make their business spending as simple as possible. Float aims to develop its technology and cater to the challenge of company spending. Its $70 million series D funding will go some way to achieving its aims, all whilst expanding its business significantly.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2026
$61.3m
SERIES C
Jan 2025
$50.5m
SERIES B
Total funding: $143.9m
Company benefits
- Competitive coverage of medical, dental and vision insurance for employees
- Education & learning stipend for personal growth and development
- Flexible vacation time
- Work from home stipend to help you succeed in a remote environment
Company HQ
Fashion District, Toronto, ON
Leadership
Rob Khazzam
(Co-Founder & CEO)Previously worked at Uber for 5 years in international expansion and General Management in Eastern Europe and Canada. Prior to this they worked at a market private equity fund in Toronto.
Griffin Keglevich
(Co-Founder)Previous Chief Engineer at Float, responsible for shipping and payments, previously worked in software engineering at KPMG and Shopify.
Ruslan Nikolaev
(Co-Founder)Previous experience at WATonomous and then Uber as a Perception Engineer and at Shopify as a Data Scientist.
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