Cloud Support Engineer, Amazon
DevOps, Mandarin speaker
The largest online retailer and technology provider
Posted today
The largest online retailer and technology provider
1001+ employees
Posted today
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Fluent in mandarin
- Kubernetes management and troubleshooting knowledge and experience
- Experience with container orchestration tools (e.g. Docker, OpenShift, Kubernetes) Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies expertise (Windows Container, Hyper-V, etc.)
- Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.) Troubleshooting skills at multiple levels of complexity
Desirable
- Experience with Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- Experience with DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Jenkins, Ansible) Scripting language ability (e.g. Bash, PowerShell, Ruby, Python, Node.JS) Experience with version control system (e.g. Git, Perforce, SVN, TFVC)
- Experience managing full application stacks from the OS up through custom applications
- Knowledge of AWS and Cloud Computing concepts (especially experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks)
- Effective communication skills to lead technical discussions and engage with customers in both English and Mandarin Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position
What the job involves
- AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services
- As a member of the AWS Premium Support team in Taipei you will be at the forefront of this transformational technology
- You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities
- Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives
- A Cloud Engineer in the DevOps/Kubernetes group supports our customers who use AWS services deploy and run containerised workloads
- In this role, you will work with customers using AWS Services including ECS, EKS, Elastic Beanstalk, Fargate, OpsWorks, and more
- AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector
- The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success
- AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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