Customer Success Manager, Attio
3 days a week in office
Build the definitive CRM for the next generation
Open for applications
Build the definitive CRM for the next generation
101-200 employees
Open for applications
3 days a week in office
101-200 employees
Company mission
To redefine CRM for the AI era.
Role
Who you are
- 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management
- Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment
- A consultative approach and ability to understand a customer's business before jumping to a solution
- Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product
- Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams
- Experience owning customer outcomes across adoption, retention, renewals, and expansion
- Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size
- Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly
- A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities
- Experience working at an early- or growth-stage startup
- A proactive mindset and comfort operating with autonomy in a fast-moving environment
What the job involves
- Customer Success is central to how we build, grow, and deliver value at Attio
- As a Customer Success Manager, you'll own a portfolio of our highest-potential customers, building deep relationships and helping them get meaningful value from Attio as their businesses grow
- Attio has a highly product-led customer base, and many of our most promising customers start as small, fast-growing teams
- Success in this role isn't defined by customer size or current spend alone
- You'll need to recognize potential early, understand where a customer's business is headed, and help them build the right foundations to scale with Attio
- This is a highly consultative and hands-on role. You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio
- You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise
- Own and develop relationships across a portfolio of high-potential customers
- Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion
- Develop a deep understanding of each customer's business, GTM motion, goals, and challenges
- Identify potential early within a product-led customer base and help customers deepen their adoption as they grow
- Advise customers on how to structure their workflows, processes, and use of Attio to support their business
- Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration
- Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve
- Use customer data, product insights, and business context to identify risks and opportunities across your portfolio
- Identify opportunities for deeper adoption and expansion based on customer needs and growth
- Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience
- Bring customer insights back into Attio to help shape our product and Customer Success motion
Application process
- Talent Introduction
- Hiring Manager Interview
- Solutioning Exercise
- Meet the Team: Three focused conversations with key stakeholders
- Executive Leadership Conversation
- References & Offer
Salary benchmarks
Our take
The world of business software boasts countless tools, but Customer Relationship Management (CRM) hasn't caught up to technological innovations such as Large Language Models. These often clunky, unloved platforms stand at the heart of millions of operations, yet fail to capture the flexibility needed for modern commerce.
Aiming to revolutionise the way we interact with customers and manage relationships, Attio steps in to break free from the archaic CRM mold and build a system that's intuitive and adaptable. Prioritising live data insights and collaboration, Attio allows users to make informed decisions based on the ever-changing needs of their customer base. Its platform understands, learns and adapts to a company's data, creating a closed-loop system where every action will feed back, informing future decisions and constantly refining its understanding of a business.
With impressive Series B funding, Attio is on a direct path to further refine its platform, attract top talent, and ultimately, usher in CRM to the AI era. The future looks bright for Attio, with its innovative approach and growing momentum, the company stands poised to rewrite the rules of customer engagement and allow businesses to forge deeper, more meaningful connections with their clients.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Aug 2025
$52m
SERIES B
Aug 2024
$33m
SERIES A
Total funding: $141.1m
Company benefits
- 25 days holiday, plus any extra public holidays you get where you’re based
- Equity in an early-stage tech company on an incredible trajectory
- Remote first, with a space in London for events, content creation, and those who like an office
- Regular team events, including our annual offsite, team sessions and dinners
- Discretionary training and productivity budgets
- Apple hardware
- Enhanced parental leave
- Private Healthcare
- Cycle to work scheme
Company values
- Build with love
- Context over control
- Challenge ideas, not people
- Break it down, amp it up
Company HQ
Farringdon, London, UK
Leadership
Nicolas Sharp
(CEO)Nicolas Sharp is the founder and CEO of Attio, the AI CRM.
Alexander Christie
(CTO)Alex Christie is CTO and co-founder of Attio, the AI CRM. Alex defines the company’s strategic product vision and oversees the development of its platform.
People progressing
Joined as a Software Engineer in 2019. Promoted to Senior in 2021 and Staff in 2023.
Joined in 2024 as a Design Engineer, promoted to Senior Design Engineer in 2025.
Joined Marketing in 2019. Promoted to Growth Marketing Manager in 2021, Head of Growth and Brand in 2023, and VP of Marketing in 2025.
Joined in 2023 as Marketing Specialist. Promoted to Marketing Associate in 2024, and Senior Marketing Associate in 2025.
Diversity, Equity & Inclusion at Attio
- We're dedicated to building a company that champions the diverse world we live in. That means hiring a team rich in diverse backgrounds, perspectives and ideas
- We're committed to equal opportunity and treatment in all aspects of recruitment, selection and employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability
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