Seasonal Live Services Agent, ServiceTitan
The expected hourly rate for this role for candidates residing in Canada is between $19.70 CAD - $24.13 CAD
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
The expected hourly rate for this role for candidates residing in Canada is between $19.70 CAD - $24.13 CAD
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- You are customer-centric. You are patient, empathetic, and passionately communicative
- You are a problem-solver. You are confident at troubleshooting and investigating if you don’t have enough information. You treat each customer as an individual with unique concerns and problem-solve appropriately
- You are a self-starter. You always want to go the extra mile to create the perfect member experience, educate yourself, and identify opportunities to improve yourself and your team
- You can “roll with the punches.” You thrive in a fast-paced and dynamic atmosphere and have a strong intention to own and help define the member experience
- Must have a general understanding of Internal Admin Portal
- Must have a strong working relationship with the Live Services team due to the collaborative nature of this role
- Proven customer support, client service, or direct client-facing experience and skill
- Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires
- Strong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speed
- Familiarity with CRM systems and practices
- Customer-oriented, with an ability to adapt and respond to different personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Bonus points if you have experience in the home services space
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us
What the job involves
- Live Services is a radically better home services platform combining world-class technology and next-generation service solutions
- We are reshaping the experience for both businesses and consumers in the trillion-dollar home service industry. Being radically better requires new end to-end solutions for both businesses and consumers
- Live Services has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology
- Joining Live Services now is a once-in-a-lifetime career opportunity for anyone passionate about making a difference and making history in business and consumer technology
- At Service Titan, we use the term "Customer Solutions" because we believe "support" and "service" are only a piece of what our customers really want: Solutions to their home service needs
- Our Live Service team is looking to hire a Seasonal Live Service Agent I who pride themselves on providing world-class customer experiences
- As a Seasonal Live Service Agent I, you love being the front-line contact and #1 problem solver for customers
- Every time you hear a customer's needs, your first response is “how can I solve this?”, and you’re not afraid to think outside the box to find viable solutions
- You are able to quarterback issues from first interaction through to completion with style and grace
- You are the customer's friend, mentor, liaison, information provider, appointment booker, and overall right-hand for all their home needs
- Speak with customers over the phone, fully addressing their needs from start to finish. Maintain a consistently empathic and supportive tone in all interactions
- Provide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membership
- Find creative solutions for customer issues, utilizing a network of service partners
- Guide customers through potential solutions to find the best match for them. Book services and ensure completion/satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators
- Be a fierce advocate for our members, keeping their best interests at the forefront of every interaction
- Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions
- This is a seasonal role with a 3-month contract from your start date
- Must be flexible for the first 3 weeks to work a full time training schedule (9:00AM-5:30PM EST) that will then change to a part time or full time schedule
- Schedule:
- Part Time 20-29 hours a week
- Full Time 32-40 hours a week
- Flexibility needed for Morning, Day, and Evening schedules
- Holidays
- Weekend availability is REQUIRED
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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