Service Delivery Manager, Scoro
Offers stock options
More information about location
End-to-end work management software
Open for applications
End-to-end work management software
101-200 employees
Open for applications
Offers stock options
More information about location
101-200 employees
Company mission
To change the way the world works, helping customers become more productive and efficient in the process.
Role
Who you are
- The ideal candidate has a proven Customer Success and/or Project Delivery background within a SaaS company, excellent communication skills, and strong commercial acumen
- You should be comfortable working across cross-functional teams in different locations and time zones
- 5+ years of experience in Customer Success and/or Project Delivery in a SaaS company, working with enterprise or mid-market accounts to drive SaaS adoption
- A strong understanding of service management frameworks and best practices to enhance customer success and operational efficiency
- Excellent communication, interpersonal, and negotiation skills to build meaningful relationships and support customer growth
- Commercial and analytical acumen to identify opportunities, foster long-term customer success, and drive retention
- The ability to work independently and collaboratively in a supportive team environment
- Strong problem-solving and decision-making skills, with a proactive and solutions-focused approach
- A leadership mindset, fostering teamwork, accountability, and continuous learning
- Great time management skills to balance priorities while maintaining a healthy work-life balance
- Strong product presentation skills to effectively demonstrate value
- Fluency in English is essential
Desirable
- Experience with ZenDesk, PlanHat, or other customer success tools
- Background in the agency sector
- Sales or pre-sales experience to support customer growth
What the job involves
- Join our US team as a Service Delivery Manager!
- Drive product adoption, build strong customer relationships, and lead growth through renewals and retention
- As a Service Delivery Manager, you’ll ensure our customers get the most out of Scoro—from smooth onboarding to long-term success
- You’ll manage key accounts, drive adoption, and build strong relationships while working closely with Sales, Product, and Support teams to optimize workflows and deliver exceptional service
- Service Delivery & Customer Success: Lead customer onboarding, ensuring projects run smoothly and meet key milestones. Provide executive support for critical issues and drive customer growth through strategic initiatives
- Client Relationship Management: Act as the main point of contact, building strong relationships and driving renewals, upsells, and expansion opportunities. Regularly check in with clients to optimize their success
- Collaboration & Teamwork: Work closely with Sales, Product, and Support to ensure a seamless customer experience. Foster a collaborative team environment and adapt to global time zones as needed
- Continuous Improvement & Risk Management: Identify process improvements, track customer satisfaction, and proactively manage risks to enhance efficiency and prevent churn
- Financial Ownership & Forecasting: Manage onboarding revenue, retention, and portfolio growth while ensuring accurate forecasting and resource allocation
Application process
- We usually respond within two weeks
Our take
Scoro is a work management software provider offering users an all-in-one solution for streamlining projects, simplifying quotes, automating billing, and optimising utilisation.
Bringing a unique approach to work management software, Scoro is fully flexible, allowing customers to customise the Scoro software to their specific needs. As well as being designed to integrate with a range of other tools that businesses often utilise, Scoro is making it easy and efficient for organisations and their teams to stay on top of their workflows and improve their productivity.
From small startups to large enterprises, Scoro has secured a plethora of customers since its inception in 2013, as well as winning a number of awards, including being named an industry leader in 2022 by SoftwareReviews. Due to its ongoing success, the company is focused on further growing its team as well as continuing to strengthen its product features to keep up with the ever-growing demand for work management software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2021
$16.4m
SERIES B
Nov 2018
$5.2m
SERIES A
Total funding: $23.5m
Company benefits
- 4-day work week without compressed hours and no change in salary
- Stock options package to all our employees
- 5 weeks annual leave, 3 paid medical days per year
- A clear career path process to support your growth, regular coaching and being part of Scoro Sales Academy
- Individual budget for books or courses & access to the Udemy learning platform
- Annual global events
- Wellbeing perks, including health-care and dental plans & mental health services
- A cozy working space in Denver - we work from home most days but occasionally come together in our office
Company HQ
London, UK
Leadership
Fred Krieger
(CEO & Founder)Previously founded FAAR Music. Was also named Entrepreneur of the Year 2022 at the Global Business Tech Awards.
Priit Matiisen
(CTO)Previously worked at a Lead Programmer at Custom Media Agency, a Senior Expert at Ministry of Finance of Estonia, and as a Senior Programmer at Tieto.
Share this job