Senior IT Engineer, Maven Clinic
$150-190k
More information about location
3 days a week in office
Virtual clinic for women's and family health
Be an early applicant
Virtual clinic for women's and family health
501-1000 employees
Be an early applicant
$150-190k
More information about location
3 days a week in office
501-1000 employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 5+ years of experience in an IT support/engineering role
- Extensive experience integrating third-party SaaS products into an Okta environment, using both existing and customized tooling
- Experience with integrations between Okta and HRIS systems, including data validation, transformation, mapping, and automations
- Extensive knowledge of using SaaS APIs to build automations, integrations, or data transfers between SaaS products
- Working knowledge with enterprise systems such as Salesforce and Zendesk
- Experience with administration and configuration of ITSM products like Freshservice and Jira Service Management
- Solid project management experience leading various initiatives to successfully meet milestones and deliverables
- Experience with Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration
- MacOS support experience
- Extensive help desk support experience
- Strong troubleshooting and problem solving skills
- Strong written and verbal communication skills
Desirable
- Technical education/degree, or equivalent working experience a plus
- Experience with SaaS tooling and integrations
- Some lightweight development knowledge a plus
- Experience with MDM products
- Strong documentation skills
- Knowledge of security products and concepts (EDR)
What the job involves
- Maven is looking for a Senior IT Engineer to join our growing IT Team
- This position will monitor, maintain, and support Maven’s computer systems, applications, and network
- This role focuses on designing and integrating systems across our tech stack
- In addition to IT projects and initiatives, you will also assist with the day-to-day support and operations of the Maven user base
- Connect and integrate Maven’s IT systems and SaaS platforms using pre-built tools and customizations
- Analyze and design strategies to integrate disparate systems, with deep understanding of business needs and technical requirements
- Utilize Okta to improve management, provisioning, and communications between applications
- Maintain our Atlassian product suite that includes Jira and Opsgenie
- Administer other products such as Google Workspaces, Jamf, Slack, BetterCloud, and our managed fleet of macOS devices
- Improve internal ITSM product that supports users - features, workflows, integrations, analytics
- Provide second-level technical support to our internal users
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its online pregnancy, fertility, and pregnancy clinic gives users holistic care. The digital health model delivered by Maven is intended to make healthcare services more accessible: it aims to support those that have been marginalized by the traditional health care system.
This means that Maven forms part of the global digital health market; a burgeoning sector of the Internet economy. Many companies are already delivering digital healthcare solutions: rivals to Maven include Doctor On Demand, Heal, Pager, 98point6 , K Health, Lemonaid, MDLIVE, First Stop Health and HealthTap. However, Maven's focused on marginalised groups is what sets it apart.
Maven has received significant funding as it continues to address areas of underrepresented healthcare coverage, such as treatment of postnatal depression. As the company grows, Maven will use this new funding to continue to personalise its platform and enhance its service's cultural flexibility, increasing its support networks across all stages of family and reproductive life. Recent examples of expansion is new product offering for personalised support for those trying to conceive naturally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
61% female employees
57% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company values
- Keep healthcare human: Meet people where they are with empathy and compassion
- Walk through walls: Think big, set ambitious goals, and relentlessly pursue impact
- Embrace a service mindset: Go the extra mile in support of our members, providers, clients, and each other
- Lead with data: Follow the numbers to make good decisions, iterate, and track outcomes
- Continuously learn, including about ourselves: Be humble and seek diverse perspectives
- Move fast—better care can't wait: Demonstrate urgency to make an impact on behalf of families everywhere
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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