Senior Product Manager, Favor
2+ days a week in office
Contact-free food and essential order service
Job no longer available
Contact-free food and essential order service
1001+ employees
Job no longer available
2+ days a week in office
1001+ employees
Company mission
To create a more connected community to get anything delivered through an affordable and personalized service.
Role
Who you are
- 5+ years of experience in product management. An ideal candidate has experience launching products at scale within an agile software development environment, leading teams focused on helping and supporting products, and managing vendor relationships and integrations
- We value having many diverse perspectives on our team. A degree in computer science, business, or a related field is a plus, but not required
- Experience working directly with engineers, designers, business analysts, and data scientists — and an ability to ‘speak their language’ when needed
- Possesses a deep understanding of technical implications and leverages this knowledge in roadmap planning
- Demonstrated ability and confidence to lead and drive alignment across cross-functional teams, including navigating ambiguity and adversity
- Excellent communication, presentation, and organizational skills
- Strong attention to detail
- Thrives while leading in a fast-paced, regularly changing environment. You turn chaos into order, and you love doing it. People look to you for guidance in times of turmoil
- Is most comfortable when there’s too much to do. You aren’t easily overwhelmed, and you prioritize tasks naturally. You’re not afraid to focus on one thing at a time when it’s needed
- You have a high dynamic range, can see the big picture, and are comfortable diving deep into the details. You’re not above rolling up your sleeves and doing the grunt work
- Loves great products. You are excited by thoughtful design and appreciate attention to detail and fine craft
- Confident but humble. You can decide with the wisdom to change course as soon as needed, and have the ability to collaborate with a diverse group of individuals without drama
What the job involves
- As a senior product manager at Favor, you will be critical in building products that bring fresh delivery to Texans far and wide
- Our senior product managers are user-driven, creative problem solvers who serve as strategic partners to people across the company
- They are embedded into an engineering squad and are responsible for setting their domain’s vision and strategy, determining what’s on the roadmap, and supporting the squad in day-to-day execution
- The Help & Support Senior Product Manager will focus on enabling high-quality support experiences for our customers, delivery drivers, and key merchant partners
- Products for this squad include end-user help and in-app chat flows, AI-powered support experiences, internal support tooling, and integrations with vendors like Salesforce and Sendbird
- This senior product manager will be a strategic partner to the Support and Operations teams, fostering an extreme focus on hospitality and excellent service for our customers
- Independently own all aspects of product management within your domain: vision, strategy, roadmap, delivery, experimentation, organizational readiness, and outcomes
- Work cross-functionally with stakeholders and executives to build support for the product vision and roadmap you create
- Deeply understand the competitive market, user needs, technology landscape, and product data and analytics to decide what to prioritize
- Partner with user research, design, engineering, and stakeholders to develop solutions to important problems facing our users and business
- Lead the product development lifecycle, working with designers and engineers to produce a groomed, prioritized backlog of user stories
- Expertly break down complex initiatives into incremental milestones we can deliver
- Serve as a trusted subject matter expert for colleagues in product, engineering, and beyond
- Foster user-centricity and relentlessly advocate for our customers, Runners, and merchants
- Communicate effectively at all levels of the company
- Set the best product management practices standards for more junior product team members
Our take
More and more people are looking to get things delivered fast, and businesses are trying to find inventive ways to meet the demand and get people’s purchases to them as quickly as possible. Favor solves this problem, with an on-demand delivery service that depends on “runners” to get products to customers quickly.
Customers can browse on the Favor app and select items from their list or input items from other stores in the delivery zone, and Favor runners will collect the item and deliver it within an hour. For customers in a hurry, this is obviously appealing. While many on-demand delivery services struggle to scale, Favor itself has managed to scale its operations across Texas and expanded into Philadelphia in mid 2022.
This centralization has given the company an advantage over competitors who have since gone out of business, but it isn’t yet clear if other competitors will imitate Favor's approach to gain market share. The company faces strong challenges from deep-pocketed rivals like DoorDash and Uber Eats.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2017
$22m
SERIES B
Mar 2015
$13m
SERIES A
Total funding: $35m
Company benefits
- We offer premium health, vision, dental, life and 401(k) options. We go beyond the basics with complimentary meals, commuter benefits, dependent care, and of course - Favor delivery credit and H-E-B discounts
- With a fitness center in the office, we equip you with ways to stay healthy and happy. Any complimentary meals and snacks always feature health options
- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through beer Fridays, quarterly company-wide events, and regular connection opportunities
- Our HQ, the Eastside Tech Hub, is located in the heart of East Austin and boasts multiple lounge areas, a coffee bar, library, fully stocked kitchen, wellness center with bouldering wall, and more
- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators
Company HQ
Holly, Austin, TX
Leadership
Keith Duncan
(CEO, not founder)Began working at the company as SVP of Sales & Business Development and was promoted to CRO within 4 years. They then worked as CRO at Orchard before returning to Favor as CEO in 2023.
Salary benchmarks
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