Director of People Operations, LaunchDarkly
$163-263.7k
Salary varies depending on location. All Zones Inclusive of a 15% Bonus Target
Senior and Expert level
Remote from US
Feature management for software teams
Be an early applicant
Feature management for software teams
501-1000 employees
B2BInternal toolsSaaSProduct Management
Be an early applicant
$163-263.7k
Salary varies depending on location. All Zones Inclusive of a 15% Bonus Target
Senior and Expert level
Remote from US
501-1000 employees
B2BInternal toolsSaaSProduct Management
Company mission
To empower all teams to deliver and control their software.
Role
Who you are
- You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care
- You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete
- You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience
- You are hands-on enough to understand how work gets done and strategic enough to build a model that scales
- You build trust through sound judgment, transparency, follow-through, and respect for confidential information
- You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvement
- You care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners
What the job involves
- LaunchDarkly is looking for a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles
- Reporting to the Senior Director, People Operations, you will lead a connected portfolio spanning global People Operations, Talent Acquisition Operations, employee and candidate experience, compliance-related workflows, operational governance, and team capability. You will translate business and People priorities into clear ownership, scalable processes, strong controls, and a reliable operating rhythm
- This role will work in close partnership with the Director, People Programs, Systems & Analytics. The Director, People Operations will own operational outcomes, service delivery, process execution, and stakeholder partnership
- The Director, People Programs, Systems & Analytics will own the strategy and roadmap for People programs, systems, analytics, AI, data governance, and change enablement. Together, these leaders will create a practical, integrated People operating model that is trusted by employees, candidates, managers, HRBPs, and business leaders
- Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery
- Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement
- Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support
- Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts
- Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity
- Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy
- Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations
- Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk
- Establish the operating model for Talent Acquisition Operations, including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and recruiting operations reporting
- Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, hiring-manager partnership, and consistency across recruiting workflows
- Establish clear ownership and service standards across recruiting operations, including intake quality, scheduling, interview readiness, candidate handoffs, and offer-to-onboarding transitions
- Identify opportunities to simplify and strengthen Greenhouse and connected recruiting workflows in partnership with the Director, People Programs, Systems & Analytics and technical partners
- Support scalable recruiting programs, vendor management, executive recruiting operations, contingent recruiting processes, and other Talent Acquisition priorities as the business evolves
- Use recruiting and operational signals to surface bottlenecks, clarify tradeoffs, and recommend improvements to hiring velocity, quality, candidate experience, and team capacity
- Partner with the Director, People Programs, Systems & Analytics to maintain one integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI
- Translate operational pain points and stakeholder needs into clear requirements, process improvements, system enhancements, reporting needs, and measurable outcomes
- Jointly define operating metrics, service-level expectations, data requirements, and success measures for employee and candidate lifecycle processes
- Ensure new systems, workflows, programs, and automation are operationally sound, documented, adopted, and supported after launch
- Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI involving employee or candidate information
- Create a disciplined operating rhythm for prioritization, dependency management, risk review, decision-making, and communication across the People portfolio
- Partner closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors to deliver reliable People and Talent processes
- Lead change adoption for operational changes, including stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement
- Bring structure to ambiguous work, identify root causes, and make practical decisions that balance employee experience, candidate experience, compliance, speed, scalability, and cost
- Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions
- Build strong relationships with business leaders and managers so People processes are understood, usable, and aligned to business needs
- What Success Looks Like
- People Operations and Talent Acquisition Operations have clear ownership, service standards, escalation paths, and operating rhythms
- Employees, candidates, managers, HRBPs, and business leaders experience more consistent, responsive, and equitable support
- Core employee and candidate lifecycle processes are documented, measurable, scalable, and supported by appropriate controls and self-service resources
- People Operations and Talent Acquisition Operations teams are engaged, capable, and organized around the highest-value work
- Greenhouse and connected workflows support a reliable, efficient, and high-quality recruiting experience in partnership with the People systems function
- The People team has a clear, integrated roadmap across operational execution, programs, systems, analytics, and AI, with well-managed dependencies and decisions
- Operational risks, data-quality issues, manual work, and process fragmentation are identified early and reduced over time
- People leaders and business partners trust the function to deliver practical solutions, communicate clearly, and follow through on commitments
Our take
Feature flags are a powerful software development tool, allowing teams to modify system behavior without changing code, therefore minimizing risk. If a business has a new feature they want to test, they can then roll it out to a small set of users before letting it go live. These companies can, for example, get quick feedback on the new feature and fix any bugs, or roll back any changes.
LaunchDarkly allows companies to run tests like this by activating the new code for only a small set of users prior to launch. Typically running these tests requires lots of developer time - a daunting and expensive prospect for most rapidly growing businesses - and can risk disruption to the user experience if testing takes place on the live product.
Demonstrating its value to businesses, the platform is used by the likes of IBM, Intuit and Atlassian. Recently it has seemed to focus on further scaling its growth as it develops towards being a leading business in the feature management space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Top investors
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2021
$200m
SERIES D
Jan 2020
$54m
LATE VC
Total funding: $330.3m
Company benefits
- Full Vision
- Full Dental
- Full Medical
- Flexible Schedule
- Healthy Lunches & Snacks
- Conference & Meetup Access
- Education Stipend
- Personalized Work Station
- Close to Public Transportation
- Bike Parking
- Team Activities
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Lakeside, Oakland, CA
Leadership
Edith Harbaugh
(Co-founder, Executive Chair & CEO)Worked as a Product Manager at Vignette, Monster Worldwide, and PlantSense. Previously Product Director at TripIt.
John Kodumal
(Co-founder & CTO)Prior to co-founding LaunchDarkly was Software Development Manager at Atlassian and Bytecode Anaylsis Architect for Coverity.
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