Founding Customer Success Manager, Lightfield
$155-175k
+ Equity
More information about location
4 days a week in office
AI-native natural language CRM
Be an early applicant
AI-native natural language CRM
21-100 employees
Be an early applicant
$155-175k
+ Equity
More information about location
4 days a week in office
21-100 employees
Company mission
To help founders build better businesses.
Role
Who you are
- 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
- You've owned accounts from onboarding through expansion, and can name the ones you grew, by how much, and what you did to get there
- You build in the products you run. You've shipped the automations, workflows, and integrations that made a customer successful, with your own hands
- You've taken a stalled or underused account and turned it around, and can take us through exactly how
- You engage founders and VPs as a peer on their whole business - their pipeline, their process, their goals
- You teach so well that customers outgrow needing you
- You're the first dedicated customer success hire on the team. You'll build on the foundation we have and shape how the function grows
- Bonus: you've worked inside consumption or usage-based pricing, and you know how usage, value, and expansion feed each other
What the job involves
- This is a founding role. We've built the early foundation - the processes, the playbooks, the first customers - and now we need someone to own it and take it further
- You'll inherit real accounts, high-growth startups already running on Lightfield, and take them from signed to running their business on us, and getting more from it every month
- You'll do the account work directly at first, and the scope grows quickly, into larger customers and more responsibility as you build. For the right person, it's a seat you build a function or a career on
- You'll report to the Head of Customer Success and work daily with sales, product, and engineering
- You own our most important customers from the moment they sign, and you own the value they get and how much they grow:
- Migrate them onto Lightfield and get their business running on it quickly
- Build their workflows and automations in the product, so Lightfield does the work they used to do by hand
- Drive adoption across the whole team, until Lightfield is where their daily work happens
- Spot where they can get more from the platform, make the case, and grow the account as they do
- You're in the product with your customers throughout, building alongside engineers who stay close to the people they build for
Our take
A major pitfall of CRM systems is the amount of admin required to maintain them. Follow up drafting, note logging and field updating mean that customers are always playing catch up to maintain the very system built to keep them on top of their customer relationships. Lightfield was designed to do this work itself, utilising AI-native automation to build a picture of your customer base.
Lightfield’s AI agents can contextualise customer interactions and use this to develop unique sales pipelines and meeting preparation, meaning that its users do less admin and close more deals. Tools on the Lightfield platform include a pipeline generation tool for time-strapped start-ups, a sales assistant for meeting memos and log updating and data capture for self-updating CRMs. All this speaks to a product that speaks to a culture of bogged-down, high-growth companies lacking the time to manage their growing client base.
Spun out from the co-founders' previous pitch-presentation company Tome, Lightfield released a migration tool in 2026, further incentivising businesses to take up its platform. With plenty of experience from its founding team, Lightfield is itself on the right track for high growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2023
$43m
SERIES B
Mar 2022
$32.3m
LATE VC
Total funding: $107.6m
Company benefits
- Meaningful early equity
- Health insurance (medical, dental, vision)
- 3 weeks of PTO
- 11 paid company holidays + we enjoy a winter holiday break
- 3 months of paid family leave
- Wednesdays work from home
- Regular team dinners, events, offsites, and retreats
- 401k plan
- Other perks include: commuter and lunch stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Henri Liriani
(Co-Founder)Previously served as Head of Product (Messenger Human Interfaces) for Facebook. Co-founded Craaave.
Keith Peiris
(Co-Founder & CEO)Previously acted as Head of Product for Citizen, as Messaging & Camera AR Product Lead for Instagram, and as Manager of Product Management for Facebook.
Salary benchmarks
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