Senior Director of AI Operations & Enablement, Dow Jones
$205-250k
Office located in Ave of the Americas, NY
Business news & financial information publishing
Be an early applicant
Business news & financial information publishing
1001+ employees
Be an early applicant
$205-250k
Office located in Ave of the Americas, NY
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- 15+ years of progressive experience spanning technology operations, product or program management, management consulting, or transformation roles with a clear pattern of taking on increasingly ambiguous, high-stakes mandates
- Demonstrated ownership of cross-functional process reengineering at enterprise scale: you've personally interviewed leaders and operators, mapped as-is workflows, designed to-be operating models, and shipped the change. Possess a strong System Thinking mentality
- Hands-on technical fluency with modern AI tooling; comfortable building prototypes, automations, and internal tools yourself using AI coding assistants and agentic development environments. You read code, write code, and ship working software when speed matters
- Working understanding of how AI is reshaping enterprise operations: model capabilities, agent patterns, retrieval, evaluation, and the integration surface between AI tooling and the SaaS stack businesses run on
- Track record of operating as a trusted force-multiplier to a senior executive, taking ambiguous directives, returning structured outcomes, and consistently raising the bar on quality, accuracy, and judgment
- Equally credible interviewing a C-suite leader and a frontline operator; you adjust register without losing substance
- Proven ability to balance strategic framing (where this matters in 18 months) with tactical execution (what ships this week)
- Strong relationship-building instincts across Product, Technology, and business/GM stakeholders; you build coalitions without authority
- Strong written and verbal communication — including the ability to translate technical decisions into business terms and back
- Bias toward shipping, prototyping, and learning in public over polishing in private
- Bachelor's degree or equivalent practical experience; advanced degree welcomed but not required
What the job involves
- Dow Jones is hiring a Sr Director for AI Operations & Enablement, an operator-builder who pairs executive-grade strategic judgment with hands-on technical fluency in modern AI tooling
- Reporting to the SVP, Head of Technology Operations, this leader will be the trusted force-multiplier for the most consequential Tech Ops priorities at Dow Jones: reengineering how work gets done across Product & Technology, prototyping AI-enabled workflows directly, and turning fragmented, manual processes into scalable, AI-native operating models
- This is a high-autonomy mandate to interview senior leaders and frontline operators alike, diagnose the as-is, design the to-be, and ship the change, both quick wins and full rebuilds, across a 130-year-old global news and information business
- This is a high-visibility, high-autonomy role with a mandate to shape something net-new at Dow Jones
- You will work directly with the SVP, Head of Technology Operations on the priorities that move the enterprise with the latitude to design the operating model, the technical leverage to build it yourself, and the runway to scale a team underneath the work as it matures
- If you are an operator-builder who wants to define what AI-first technology operations look like at a global news and information business, this is the seat
- Operate as a Strategic Force-Multiplier
- Independently own and drive critical Tech Ops priorities end-to-end, with the judgment to know when to escalate and when to ship
- Translate executive intent into structured plans, decisions, and outcomes, raising the bar on quality and accuracy without requiring oversight
- Represent Tech Ops in cross-functional forums where the SVP cannot be present, with full credibility to commit and decide
- Reengineer How Work Gets Done
- Lead wholesale process reengineering across Tech Ops and adjacent Product & Technology functions
- Interview senior leaders and frontline staff to map current-state workflows, surface bottlenecks, and identify both quick wins and full AI-first rebuilds
- Design target-state operating models that materially improve speed, quality, and cost
- Define measurable efficiency outcomes (cycle time, manual hours saved, error rate, throughput) and own them through delivery
- Build AI-Native Workflows Directly (Hands-On)
- Prototype AI-enabled automations and internal tools personally with no need to hand off to engineering for the first cut
- Use modern AI coding assistants and agentic development tooling to compress weeks of build into days
- Integrate AI capabilities into the SaaS stack the business already runs on, surfacing value where users already work
- Set the technical bar for what "AI-native" means inside Tech Ops through working artifacts, not slideware
- Bridge Technology and the Business
- Build trusted relationships with leaders across Product, Technology, and the GM-led business teams (Consumer, Industries, Risk, Energy) as well as our parent News Corp organization
- Translate fluently between technical capability and business outcome; neither side should feel mistranslated
- Drive enterprise-wide AI adoption by meeting teams where they are, not by mandate
- Influence more efficient governance processes to unstick bottlenecks and review cycles
- Scale What Works through Systems Thinking
- Convert one-off wins into reusable playbooks, frameworks, and internal products
- Document, train, and enable others to extend the operating model without you in the room
- Identify when a workstream is mature enough to staff out and recruit/scale a team underneath the role over time
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- ClassPass fitness and wellness membership
- Financial rewards for well-being activities
Company HQ
Theater District, New York, NY
Leadership
Almar Latour
(CEO)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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