Senior Customer Success Manager, Cloudtalk

Spanish Speaker

Salary not provided

Excel

Google Sheets

Hubspot

Zendesk

Senior and Expert level

Toronto

Remote from Canada

More information about location

Business calling software

Be an early applicant

Business calling software

101-200 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Be an early applicant

Salary not provided

Excel

Google Sheets

Hubspot

Zendesk

Senior and Expert level

Toronto

Remote from Canada

More information about location

101-200 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Company mission

To help companies around the world radically expand their contact centers’ capabilities.

Job

Company

Role

Who you are

This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise
If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you
Customer-first mindset – you thrive on making customers successful
Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights
Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company
Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
Language skills – native/billingual proficiency in English and Spanish

What the job involves

As a Senior Customer Success Manager, you’ll take ownership of a high-value $1M+ portfolio, working with several dozen customers across diverse industries
Your mission: To drive engagement, maximize adoption, and ensure long-term customer success—leading to seamless renewals and expansion opportunities
Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk
Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features
Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy
Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools
Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation

Application process

Apply now and let’s shape the future of AI-powered customer communication together.
Intro Call – Meet our Talent Acquisition Team
Interview with Tomas – Head of Customer Success
Case Study Presentation – Showcase your skills
Culture Bar Raiser Call – Assess cultural fit and potential
🎯 Offer!

Our take

Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.

What makes the company stand out is the fact it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises past funds to further develop its software.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.2)

Trustpilot (4.2)

Company

Funding (last 2 of 3 rounds)

Jan 2024

$22.7m

SERIES B

Feb 2021

$6.8m

SERIES A

Total funding: $31m

Company benefits

Unlimited Paid Time off
Work fully remote
Flexible working hours
Referral bonus
Quarterly bonuses depending on the performance of the company

Company HQ

SoHo, New York, NY

Leadership

Martin Malych

(Co-founder & CEO)

Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.

Viktor Vanek

(Co-founder)

Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.

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