Brand Designer, Assembled
$150-190k
Offers Equity
5 days a week in office
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$150-190k
Offers Equity
5 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 5 to 8 years of brand design or creative direction experience at a high-growth startup or at an agency working with B2B tech clients
- A portfolio showing range: opinionated brand work and practical, conversion-driven marketing assets
- A genuine AI adopter mindset: you've integrated AI tools into your workflow, you know where they accelerate your work, and you're actively exploring what's next
- Strong strategic instincts and the ability to translate ambiguous inputs into clear creative direction
- Proficiency with the full Adobe and Figma suite; motion/video experience is a plus
- Experience building and documenting design systems that hold up under real-world team usage
- High ownership orientation: you move fast, make judgment calls, and know when to ask for alignment versus just shipping
- Collaborative by default: you take feedback well, give it generously, and bring stakeholders along without designing by committee
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
What the job involves
- We're looking for a Brand Designer who builds brands that stop people mid-scroll and keep them consistent across every touchpoint, from a conference booth to an email send
- As a key creative hire on our Marketing team, you'll own the visual and brand identity for a company in the middle of a meaningful repositioning
- You won't be starting from zero, but you'll have real latitude to evolve what exists and raise the bar
- This is a high-impact role at the intersection of brand strategy and hands-on craft
- You'll build design systems that are AI-native from the ground up: structured so repeatable work can be automated, delegated to agents, or executed by teammates without your direct involvement
- That's not about doing less
- It's about freeing yourself up for the creative challenges worth your full attention
- Own Assembled's visual identity within the marketing context: brand system, design language, typography, color, motion, and everything in between
- Design and art-direct core marketing materials: website, email campaigns, event assets, ads, swag, sales collateral, and more
- Build AI-native design systems, including templates, design files, component libraries, and guidelines that AI tools and teammates can execute from reliably
- Automate repeatable production tasks (asset resizing, templated collateral, social variants, email layouts) so your time stays focused on higher-order creative work
- Translate positioning and messaging into creative that resonates with CX and support leaders who are skeptical of hype and respond to clarity
- Lead creative on campaigns, product launches, and events from concept through execution
- Set the creative bar and manage relationships with designers, contractors, and agency partners
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
Salary benchmarks
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