Customer Growth Executive, Infobip
$70-105k
+ Stock Ownership Plan + Quarterly discretionary bonus
Global communications platform for businesses & developers
Open for applications
Global communications platform for businesses & developers
1001+ employees
Open for applications
$70-105k
+ Stock Ownership Plan + Quarterly discretionary bonus
1001+ employees
Company mission
To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.
Role
Who you are
- We are looking for a Enterprise Customer Growth Executive to join our company
- If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity
What the job involves
- The overall purpose of an Enterprise Customer Growth Executive role is to drive customer satisfaction, retention, and growth for Tier 1 /Tier 2 clients
- This involves building strong relationships, understanding client needs, coordinating internal resources, and continuously developing strategies to enhance client engagement and business outcomes
- The Customer Growth role is essential for nurturing and growing relationships with clients, ensuring their satisfaction and retention while driving business growth
- This role requires a strategic focus on x-selling and upselling, client advocacy, performance metrics, effective account management, internal coordination, and continuous personal and team development
- By excelling in these areas, the Customer Growth Executive contributes to the company's overall success and competitive positioning in the market
- Build and maintain trusted relationship with assigned clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors)
- Proactively search for new opportunities how we can increase customer spend and xsell into new use cases, portfolios, services
- Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer
- Understand client’s structure and processes around choosing/implementing new solutions
- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics)
- In cooperation with supporting departments, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting)
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue
- Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas
- Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance)
- Update all activities regarding client engagements and opportunities in dedicated tools (SF)
- Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders
- Promote team spirit and nourish critical thinking
- Help mentor and onboard other team members and newcomers
- Have an excellent knowledge of Infobip products, platform, and relevant markets
- Have an excellent knowledge of client`s business and ways they (can) use Infobip
- Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends
Our take
The increasingly digital nature of business means there are new customer touchpoints where companies can analyse user interactions with precision. Infobip helps companies take on this gargantuan task with a global cloud communications platform.
The platform allows users to build connected experiences across all stages of the customer journey at scale. Infobib prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.
The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges. If it can do so, we expect Infobib to remain a strong player in this market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$200m
SERIES A
Total funding: $200m
Company benefits
- Maternity & Paternity Leave
- Work from home opportunities
- Health insurance
- Employee stock option plan
Company HQ
City of London, London, UK
Leadership
Izabel Jelenic
(CTO)Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.
Silvio Kutic
(CEO)Studied Engineering at University of Zagreb.
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