Customer Success Manager , Whatnot
$134-155k
+ Offers Equity
Live stream platform & marketplace for collectibles
Posted today
Live stream platform & marketplace for collectibles
501-1000 employees
Posted today
$134-155k
+ Offers Equity
501-1000 employees
Company mission
Whatnot missions is to enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- You have 4+ years of client facing experience working in sales, customer success, or account management
- Analytical skillset and ability to leverage multiple data sources to drive insights and informed recommendations
- Strong problem solving, organization, and multitasking skills, including prioritizing across high impact projects
- Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
- Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect
Desirable
- Be a Whatnot seller or entrepreneur yourself
- Passion for creator communities and/or existing Whatnot product categories
- Experience buying and selling in online marketplaces
- Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts
What the job involves
- Our Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with our sellers on Whatnot.
- This role will involve collaborating with some of the most strategic and fastest growing partners in our ecosystem, where you'll be building the foundation for helping early sellers achieve near and long term business success.
- As an early member of our Customer Success team, you will be instrumental in helping define our post-sales motion at Whatnot. We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce
- Develop and nurture early seller relationships and serve as their trusted advisor and business consultant. Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals
- Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
- Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
- Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes
Our take
The collectible toy market is large, and Whatnot has built a unique social platform that enables sellers to use livestreams to showcase their products and reach more buyers. The company’s focus is on collectible toys, some of which are rare and can cost thousands of dollars, and has also expanded to sports cards.
The idea of Whatnot was led by buyer trends. Instagram's live feature became a popular place for selling toys and trading cards, but of course was not set up to facilitate bidding or handling payments after a sale occurs. Whatnot combines live showcasing with follow-up sale capabilities, thus serving the community in a more novel way than established collectibles market players such as eBay.
The company has grown fast. It was established in 2019 and has already expanded from its original category - Funko Pop figurines - to Pokemon cards, pins, sports cards, and many more. There is still plenty of scope for expanding into new categories, as the company aims to establish itself as the go-to for this large niche, which will be facilitated by the strong levels of funding that Whatnot has raised.
Steph
Company Specialist at Welcome to the Jungle
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2025
$265m
SERIES E
Jul 2022
$260m
SERIES D
Total funding: $749.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Full-time Whatnauts receive equity, a WFH stipend to support your remote workspace and a monthly stipend to dogfood the app.
- Recharge: Flexible Time Off policy, holiday week off at the end of year, and paid parental leave after 1 year with us.
- Flexibility: Remote-first work culture. We provide a working environment where you're in charge of your time and schedule.
Company HQ
Marina del Rey, CA
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
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