Account Manager, Incode Technologies
North America
+ Equity
Identity verification and authentication platform
Open for applications
Identity verification and authentication platform
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To power a world of trust with one identity everywhere.
Role
Who you are
- This role requires a consultative approach, deep industry knowledge, and the ability to navigate complex sales cycles to maximize customer value and retention
- 7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity sectors
- Proven track record of managing and expanding significant accounts in the NAM region with a focus on revenue growth and long-term relationships
- Strong ability to build executive-level relationships and drive strategic partnerships
- Experience managing complex sales cycles, negotiations, and contract renewals
- Hands-on experience with CRM platforms (Salesforce) and account management tools
- Strong analytical skills, with a data-driven approach to account performance and revenue forecasting
- Excellent communication, presentation, and negotiation skills
- Ability to thrive in a fast-paced, high-growth environment
What the job involves
- As a Senior Account Manager – NAM Region, you will be responsible for managing and expanding relationships with key clients, driving revenue growth, and ensuring long-term customer success
- You’ll act as a strategic partner to our customers, identifying opportunities for expansion, optimizing account performance, and collaborating cross-functionally to deliver innovative IDV solutions
- At Incode, we value innovation, collaboration, and the pursuit of excellence. Join a fast-paced, high-growth environment where your efforts will directly shape the future of customer success in the IDV space
- Own and manage a portfolio of high-value enterprise and mid-market accounts in the NAM region
- Develop and execute strategic account growth plans that ensure strong customer retention and revenue expansion
- Identify cross-sell and upsell opportunities, positioning additional solutions to meet evolving customer needs
- Build and maintain deep relationships with key stakeholders, acting as a trusted advisor and strategic partner
- Ensure seamless contract renewals by proactively addressing customer needs and mitigating risks
- Serve as the primary point of contact for clients, ensuring a smooth post-sales experience and ongoing satisfaction
- Conduct regular business reviews with customers to showcase value, identify opportunities, and reinforce ROI
- Partner closely with Customer Success and Technical Support teams to resolve issues and drive adoption
- Advocate for customer needs internally, influencing product development and feature enhancements
- Drive revenue growth by achieving and exceeding retention and expansion targets
- Leverage data-driven insights to monitor account health, optimize engagement, and prevent churn
- Collaborate with Marketing, Sales, and Product teams to develop tailored strategies for customer success
- Track key performance indicators (KPIs), including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer satisfaction scores
- Stay ahead of industry trends in IDV, fraud prevention, cybersecurity, and fintech to provide valuable insights to clients
- Develop a deep understanding of customer business models, regulatory challenges, and market dynamics
- Represent Incode at industry events, conferences, and networking opportunities
Our take
Biometrics identification through facial recognition is becoming a standard feature in high-end smartphones, but it's often out of reach for more affordable devices. Traditional systems rely on human onboarding and manual processing, leading to long wait times and frustration.
Incode changes the game with its AI-powered facial recognition platform, offering fast, seamless identification through technology trained on millions of facial images. Its end-to-end omnichannel identity solutions cater to businesses in industries like finance, marketplaces, and hospitality.
What makes Incode's approach stand out is its focus on security and convenience - facial recognition is one of the most secure methods of authentication, and Incode ensures it works effortlessly across multiple platforms. The company also offers free apps for various uses, alongside custom biometric services for enterprises. As it continues to expand, it is committed to fueling growth and making secure, efficient identification more accessible to all.
Steph
Company Specialist at Welcome to the Jungle
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$220m
SERIES B
Mar 2021
$25m
SERIES A
Total funding: $257.1m
Company benefits
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Company HQ
Financial District, San Francisco, CA
Leadership
Ricardo Amper
(Founder & CEO)Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelor's in Business from Instituto Tecnológico Autónomo de México.
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