Client Experience Manager, Clinch
$50-125k
Personalized advertising platform
Open for applications
Personalized advertising platform
101-200 employees
Open for applications
$50-125k
101-200 employees
Company mission
To provide innovative data-driven solutions that empower all digital media stakeholders, and deliver campaign outcomes that go far beyond flat metrics.
Role
Who you are
- Strong client experience mindset, with the ability to understand and guide clients toward achieving success
- 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience
- Proven experience in translating client business objectives into actionable solutions
- Ability to identify opportunities and threats and take prompt action with a sense of urgency
- Campaign oversight experience, ensuring that client campaigns lead to success
- Proficient in teaching clients how to use platforms effectively, delivering training and support as needed
- Deep understanding of the Clinch platform and its functionalities
- Strategic mindset, with the ability to develop innovative approaches and solutions
- Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices
- If you are a motivated and experienced professional who is passionate about client success, has a strong client experience mindset, and possesses the ability to guide clients to success by translating business objectives into actionable solutions, we encourage you to apply for the position of Client Experience Manager
What the job involves
- We seek a talented and experienced Client Experience Manager to join our team
- As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success
- You will have a client experience mindset and be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes
- Your primary role is to drive your clients' adoption and usage of the Clinch platform. Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role
- Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success
- Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs
- Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks
- Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives
- Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities
- Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes
- Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth
- Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives
- Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships
Our take
The unprecedented increase of media channel distribution and fragmentation means that advertisers are under pressure not just to reach audiences, but to engage them with more personalized content. By using AI to interpret large amounts of consumer data, Clinch gives companies the ability to do just this.
The company leverages data and AI to allow advertisers to run highly personalized campaigns across all channels. Clinch's platform, Flight Control, has been integrated by LG Ads Solutions, Facebook, LiveRamp, and the Trade Desk, while Clinch also counts the likes of Stella Artois, Nespresso, Nissan, and Sony among its clients.
The company has been around since 2015, but has been growing at a rapid speed, opening offices in Israel, the UK as well as at home in the US. Since raising substantial funding, the company has seen impressive growth, welcoming a number of new clients and expanding its name, something it will no doubt continue to do.
Steph
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$10m
SERIES A
Sep 2017
$3m
SEED
Total funding: $16.8m
Company benefits
- Compensation commensurate with experience
- Unlimited PTO
- Medical, Dental, & Vision plans
- 401K with matching
- Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
- Flexible work schedule
- Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
Company HQ
Flatiron District, New York, NY
Leadership
Oz Etzioni
(Co-Founder & CEO)Former Israeli Air Force Commander and Officer. Served as Director of User Experience Design & Innovation at MRM Worldwide in NYC, leading campaigns for, major companies such as Verizon, Nikon, MasterCard, and Ikea.
Raz Peter
(Co-Founder & CTO)Former Israeli Air Force Commander and Officer. Co-founded and was CEO of Turbojet Aviation ltd between 2008 and 2012. Was the leading system engineer of the ‘Miniature Inertial Systems’ development for the airborne division of Elbit Systems, one of Israel’s major defense technology companies.
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