Senior Product Manager, ServiceTitan
Scheduling & Capacity
$126-182k
+ Bonus + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$126-182k
+ Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 4-7 years of relevant work experience in a product management role ideally building scheduling or capacity planning products
- Direct experience with scheduling and/or capacity planning in the trades or similar industry is a plus
- Prior experience in taking a digital product from concept to successful launch
- Demonstrated ability to successfully manage competing priorities and maintain close attention to detail
- Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate and validate hypotheses based on data
- Strong analytical abilities and prior experience with building business cases, data analysis, and problem solving
- Excellent communication, writing, and presenting skills
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
- 4-year degree from a top university, MBA or related graduate degree strongly preferred
What the job involves
- ServiceTitan is looking for a Senior Product Manager to join our Scheduling & Capacity Product team. The Scheduling & Capacity Product team is focused on delivering scalable zero-downtime products that allow home services companies to run their operations efficiently and maximize revenue, no matter how small or large that business is
- We are looking for someone to own the discovery, planning, development, and launch of products related to online booking and data tools. This particular role will focus on optimizing our scheduling products by monitoring performance, addressing points of failure in the booking process and introducing customizations and features to better fit how our partners run their business
- This role will also take point on scheduling metrics and performance data, with the goal to provide useful insights that help our customers make informed decisions about their online booking setup. Strong data tools will also help our internal teams quickly review performance metrics on demand to build better strategies and relationships with contractors
- This role requires customer obsession, strong and proactive product vision, and an affinity for data analysis/diving deep. The Product Manager will champion best practices in the software development life cycle to deliver value for our customers and unlock efficiencies in supporting the product throughout the organization
- Define and execute the vision for our online booking tools, including Scheduling Pro, freemium scheduling options and integrations such as Reserve with Google
- Leverage user analytics to proactively identify opportunities to reduce friction and optimize customer scheduling flows
- Engage closely with customers and end-users to understand their current processes and needs and translate those into product capabilities that maximize their ROI
- Drive quarterly roadmap planning adapting as needed to balance existing commitments with new opportunities and priorities to maximize the impact of your product delivery
- Ensure on-time quality delivery working with the core product team to effectively execute across research, concept, user stories, development, and deployment
- Execute successful go-to-markets by defining and measuring product success metrics, managing the staged release to customers, and engaging with internal teams on enablement and activation plans
- Partner with Marketing, Sales, and Support to drive adoption and customer success by constantly refining product positioning, providing transparency into product roadmaps, and identifying and prioritizing new product opportunities
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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