Group Product Manager, ServiceTitan
Scheduling & Capacity
$169-243k
+ Bonus + Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$169-243k
+ Bonus + Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 10+ years relevant work experience, at least 5 years in a product management role, preferably with a focus on B2B SaaS products
- Strong technical acumen and deep customer empathy with experience delivering intuitive customer experiences
- Ability to gather and transform business requirements and market needs into a successful product vision
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making
- Excellent communication to both technical and non-technical audiences with demonstrated experience engaging, influencing, and leading cross-functional teams
- Experience with agile development methodologies and a track record of delivering high quality products on time
- Ability to thrive in a dynamic environment and manage multiple competing priorities
- 4-year degree from a top university, related graduate degree preferred
What the job involves
- ServiceTitan is actively seeking a results-driven Group Product Manager to lead our Scheduling & Capacity team of product managers, encompassing both core and Pro Products
- The Scheduling & Capacity team aims to deliver automatic, scalable experiences that empower contractors to easily and effectively match technician availability to customer demand in order to meet their business objectives
- This role is crucial to our operations, as our capacity engine touches products and experiences across the ServiceTitan ecosystem, and Scheduling Pro is a key piece of our Pro Product portfolio and contributor to overall business growth
- As the Leader for our Scheduling & Capacity product ecosystem, you'll be responsible for creating intuitive and flexible experiences that not only enable job scheduling but also provide our customers with insights and automation to ensure they book the right jobs at the right time to maximize their business results
- You'll be tasked with guiding product initiatives from their starting point to their market launch, ensuring they meet market needs and provide real benefits to our customers
- This role offers a unique chance to use industry best practices and your own creativity to improve the experience for our customers and enhance multiple ServiceTitan's offerings
- Own and execute the product vision and roadmap for our Scheduling & Capacity products (both core and Pro Products) that power experiences across ServiceTitan – optimizing job bookings, and streamlining interactions between contractors and their end-customers
- Focus on the end-to-end customer experience, working with cross-functional teams to build cohesive experiences that drive business success
- Engage closely with our customers to understand their current processes and needs, and translate those into product capabilities
- Promote a culture that prioritizes customer outcomes and ease of use, fostering a team-wide commitment to delivering exceptional user experiences
- Define, evaluate, and obsess over key performance metrics to improve product quality and customer sentiment at scale
- Drive success and adoption of your products by partnering closely with product marketing, sales, support, and GTM teams in creating internal and external launch plans
- Represent ServiceTitan as a domain and product expert in customer and prospect meetings, and on our online community
- Provide leadership, guidance, and support to a team of product managers
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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