Customer Success Architect, Github
More information about location
AI-powered developer platform to build, scale, and deliver secure software
Posted today
AI-powered developer platform to build, scale, and deliver secure software
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
To help every developer—regardless of experience level—learn, code, and ship software effectively.
Role
Who you are
- 5+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
- OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
- OR equivalent experience
- Ability to travel up to 25% to serve business or client needs
Desirable
- 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- 1+ year(s) experience in digital transformation using software modernisation to drive customer business outcomes
- 1+ year(s) experience in business consulting, consultative selling, or customer-facing experience
- 3+ years' experience orchestrating technical, support, and/or partner teams
- Experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customers
- Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments
- Knowledge of application security programs and experience in advising on secure software development practices
What the job involves
- GitHub is growing its Customer Success Architecture team and we're seeking experienced professionals to elevate our customer engagement efforts
- As a Customer Success Architect III, you will leverage business and industry insights to align GitHub's technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams to provide feedback and improve solutions
- The ideal candidate will be a trusted advisor, driving customer success by shaping strategic technology solutions while gaining hands-on experience in digital transformation initiatives, deepening technical expertise, and contributing to the evolution of GitHub’s customer engagement strategies
- Combine business and industry insights to identify customer requirements and align them with product features, ensuring technology solutions meet specific customer needs and drive digital transformation initiatives
- Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position GitHub solutions effectively
- Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps to ensure successful deployment and customer satisfaction
- Use readiness resources to support customer technology adoption, contributing to skilling initiatives and helping customers integrate GitHub with their existing development tools and workflows
- Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation
- Serve as the voice of the customer by providing feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered
- Assist in building and delivering content, acting as a liaison for customers and helping to identify and present solutions to customer issues
- Work closely with product development, engineering, and sales teams to ensure customer feedback is integrated into product roadmaps and to align on strategic initiatives that enhance customer satisfaction and product adoption
- Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organisation
- Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers
Our take
GitHub was founded to make a developer’s job easier with open and asynchronous communication, distributed version control, and source code management with Git. In the first year alone, 100,000 users were pushing code on the site.
GitHub has quickly become the world’s most popular platform for developers to collaborate on open-source projects from anywhere. Nearly every major company including Facebook, Google, and Apple hosts open-source projects on GitHub.
Github's work culture reflects its global community, with employees collaborating remotely from all over the world. In 2018, Microsoft acquired the company as part of its broader strategy to enhance cloud computing services. Since then, GitHub has been dedicated to evolving its platform, consistently investing in ongoing development to better serve its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$250m
SERIES B
Jul 2012
$100m
SERIES A
Total funding: $350m
Company benefits
- Flexible time away to support balance in your work and life
- Clear diversity, inclusion, and anti-discrimination policies backed by business practices and company culture
- Five months of paid family leave to all new parents with the option to use it all at once or throughout the child’s first year
- Family forming benefits that cover fertility, infertility, adoption, and surrogacy costs and support
- Mental health benefits that offer resources and support and cover therapy and coaching sessions for you and your dependents
- Generous 401(k) matching with 50% match up to the IRS 402(g) limit (US; competitive non-US pension options internationally)
- Employee stock purchase plan that lets you purchase Microsoft stock at a discount. (Microsoft is our parent company.)
Company HQ
South Beach, San Francisco, CA
Leadership
Thomas Dohmke
(CEO)Currently a Board Member at Spice AI. Previously a Principal Director of PM at Microsoft, Co-Founder at HockeyApp / Bit Stadium GmbH and Codenauts GmbH.
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