Technical Account Manager, Integral Ad Science
$67.2-135.6k
Eligible for an annual bonus and/or other incentive plans. Salary dependent on location
Global media measurement & optimization
Be an early applicant
Global media measurement & optimization
1001+ employees
Be an early applicant
$67.2-135.6k
Eligible for an annual bonus and/or other incentive plans. Salary dependent on location
1001+ employees
Company mission
To be the global benchmark for trust and transparency in digital media quality.
Role
Who you are
- 5+ years as a TAM, platform support, or technical client success role (preferably in ad tech or SaaS)
- Experience working directly at or with major social platforms (e.g., Meta, TikTok, YouTube) and managing ongoing technical operations
- Strong understanding of AI/automation in digital media; hands-on experience using or implementing AI tools
- Excellent analytical, troubleshooting, and client communication skills, with a proven track record of managing and meeting strict contractual client SLAs
- Ability to translate business challenges into technical solutions, effectively collaborating across departments (Product, Engineering, Sales, BD) to achieve client objectives
- Comfort operating in a fluid, evolving role with undefined or shifting responsibilities; adaptability is essential
- BA/BS required
What the job involves
- As a Platform Technical Account Manager at Integral Ad Science, you own the post-sales technical relationship for key clients. Your primary objectives are to drive efficiency and business value by helping clients fully leverage IAS's solutions, analyze customer workflows, identify opportunities for process improvement, and serve as a trusted advisor on best practices in digital media and ad tech environments
- Note: The responsibilities below reflect the core of this role today, but this is a fluid position, priorities, ownership areas, and day-to-day focus will shift as client needs and internal processes evolve. We're looking for someone comfortable operating in grey areas, without a fully defined playbook, and who can adapt accordingly
- Technical Advocacy & Service SLA Management: Serve as the main technical point of contact for key clients, delivering guidance on adopting and optimizing IAS' product offerings. Monitor and manage partner-specific technical support operations for IAS products and integrations to contractually defined Service Level Agreements (SLAs) and response/resolution metrics. Review and interpret client contracts to understand defined SLAs, obligations, and risk areas, and apply that understanding to prioritize work, escalate appropriately, and guide client-facing decisions
- Workflow Automation: Audit internal processes to identify areas for automation, recommending and implementing AI-driven solutions to streamline day-to-day work
- Proactive Support: Monitor client health and key metrics with insights; flag anomalies, preempt issues, and ensure clients are positioned for success
- Enablement & Training: Deliver training sessions and supporting materials to upskill client teams on new AI-driven features and integrations
- Continuous Improvement & Feedback Loop: Gather and relay client feedback to Product and Engineering, advocating for new automation capabilities and smarter workflows
- Cross-Functional Collaboration: Partner closely with internal stakeholders across Business Development, Solutions Engineering, Product, Engineering, and Operations to support account growth, align on feature roadmaps, and resolve complex technical escalations seamlessly. Be able to work in non-defined roles and responsibilities to deliver results
- Client Travel: Occasional travel to client sites may be required to build relationships, deliver trainings, or conduct strategic technical reviews
- Success Measures:
- Client Satisfaction and Retention: High client satisfaction scores and strong retention and growth of client business
- Operational Efficiency and AI-Implementation: Measurable time savings and workflow improvements achieved for client support operations through implementation of AI tools
- Business Acumen in Practice: Demonstrated ability to apply contract and SLA knowledge to day-to-day prioritization, escalation, and client management decisions
- Critical Thinking & Navigating Ambiguity: Proven ability to operate in complex, undefined situations — applying critical thinking, building structure without formal guidance, and making sound decisions with incomplete information
Our take
Integral Ad Science (IAS) provides verification, optimization, and analytics solutions for the ad industry. It’s a sector that has changed radically since the company was founded back in 2009, but IAS has shown remarkable business savviness in navigating the ups, downs, and advances of the intervening years.
Since being acquired by Vista in 2018, IAS has implemented an aggressive acquisitions strategy of its own. This saw IAS extend its footprint to cover blockchain, TV, photo, and video content, deepen its partnership with TikTok, and expand its safety and suitability measurement program in Twitter. And this helped IAS diversify its product offering to remain competitive in the increasingly crowded adtech and martech markets.
IAS now has a substantial global footprint, and following an IPO has been demonstrating impressive sales, with year-on-year revenue growth exceeding 25% over 2022. Armed with a strong foundation and a road map that balances its focus between traditional advertising and new avenues like web3, its future looks set to be bright.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2014
$30m
SERIES D
Apr 2012
$10m
SERIES C
Total funding: $49.8m
Company benefits
- Healthcare: comprehensive health insurance
- Flexible PTO: Take what you need, when you need it
- Retirement: 401k match in the US, country-specific pension plans
- Parental leave: Full maternity and paternity leave
- Community: Volunteer opportunities
- Celebrating team players: Peer-nominated awards
- Meals and snacks: Stocked kitchens to fuel your day
- Team events: Frequent happy hours, parties and outings
Company HQ
Midtown East, New York, NY
Leadership
Lisa Utzschneider
(CEo)Prior to joining Integral Ad Science in 2018, Lisa spent 3 years at Yahoo working as an SVP of American Sales and then as CRO. She also spent 6 years at Amazon as a Global VP of Advertising Sales and 10 years at Google as a GM of Sales.
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