Enterprise Customer Success Manager, Mintlify

• This role requires strong relationship-building skills, commercial acumen, and experience managing complex enterprise stakeholder relationships
• Experience in customer-facing technical roles and managing Enterprise customers
• Strong communication skills with the ability to explain technical concepts clearly
• Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
• Experience with web development (HTML, CSS, JavaScript)
• Familiarity with Git workflows and version control concepts
• Understanding of API documentation and technical writing principles
• Experience working with customer data across multiple platforms
• Comfortable with product analytics tools
• Ability to create automation workflows across customer success tools

Desirable

• This is an enterprise customer-facing role focused on strategic relationship management and retention
• You'll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies
• You'll be responsible for transforming reactive account management into proactive strategic partnerships that drive measurable business outcomes
• Own and manage enterprise customer portfolio
• Establish regular touch points and quarterly business reviews with key stakeholders across
• Build relationships with leadership and technical decision-makers
• Create comprehensive account mapping across multiple functions and product teams
• Drive cross-functional adoption and strategic initiatives
• Identify and develop growth opportunities based on product usage and business needs
• Partner with sales team on account planning and expansion opportunity development
• Implement proactive retention strategies and early warning systems for at-risk accounts
• Create processes for enterprise onboarding, adoption, renewal, and expansion
• Own customer health scoring and success measurement
• Build customer advocacy programs
• Work with Product team to translate feedback into product requirements
• Collaborate with Support on technical issue resolution
• Partner with Marketing on customer advocacy, testimonials, and thought leadership
• Align with Sales on seamless account management and growth strategies
• This role works cross-functionally with sales, support, customer success, and our CEO to ensure scaled customers achieve rapid implementation and value realization
• You'll be measured on customer retention, expansion opportunity generation, customer satisfaction, and your ability to build scalable processes that support our growth
• Success in this role means transforming enterprise account management from reactive to strategic, with measurable impact on customer outcomes and business growth