AI Deployment Strategist, Nooks

• Do you enjoy leading discovery sessions with Rev Ops leaders in the morning, followed by hands-on product configuration in the afternoon?
• Do you thrive on working with a rapidly changing, innovative AI product? Does your passion for helping others shine through when you’re working with customers?
• This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more! Join our foundational team! Come and make your mark!
• 2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers
• Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows
• Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft
• Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)
• Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences
• Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
• Highly collaborative and proactive problem-solver with excellent organizational skills
• We encourage individuals from all backgrounds to apply and join our team

Desirable

• If so, come help build our growing implementation function for Nooks AI products and help transform how GTM teams work!
• Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials
• Lead customer deployments, from kickoff to launch:
• Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met
• Develop and manage a project plan that delivers quick time to value and on-time delivery
• Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions
• Guide customers through configuration and testing based on their requirements and Nooks best practices
• Collaborate with Engineering on migration and cutover when launching Nooks
• Coordinate technical integrations with Salesforce and other sales tools
• Set up and configure AI-powered signals, workflows, and email templates
• Proactively identify implementation barriers and collaborate with the internal & external teams to address them
• Guide customers through user adoption activities, including launch communications, and deliver end-user training
• Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings
• Collaborate with the Customer Success Manager in post-implementation services, as required
• Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints
• Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement